Travel Agency Registration, Terms & Fees

Article 1(Scope of Application)

1. Arranged Tour Contracts that the Company concludes with the Traveler shall be governed by these Terms. Matters not provided for in these Terms shall be governed by laws and regulations or by generally established practice. 2. Where the Company concludes a special agreement in writing to the extent that it does not violate laws and regulations and is not disadvantageous to the Traveler, such special agreement shall prevail notwithstanding the preceding paragraph.

Article 2(Definitions)

1. In these Terms, an "Arranged Tour Contract" means a contract under which the Company, upon commission by the Traveler, undertakes to make arrangements on behalf of the Traveler, by acting as an agent, intermediary or broker or by other means, so that the Traveler may receive transportation, accommodation and other travel-related services provided by transportation, accommodation and other service providers (hereinafter "Travel Services"). 2. In these Terms, "Domestic Travel" means travel wholly within Japan, and "Overseas Travel" means travel other than Domestic Travel. 3. In these Terms, "Travel Fees" means the fares, accommodation charges and other expenses that the Company pays to transportation, accommodation and other service providers in order to arrange Travel Services, together with the Company's prescribed travel business handling fees (excluding the change handling fee and the cancellation handling fee). 4. In this Part, a "Communication Contract" means an Arranged Tour Contract concluded with a card member of a credit card company affiliated with the Company (hereinafter the "Affiliated Company") upon an application received by telephone, mail, facsimile, internet or other means of communication, under which the Traveler consents in advance to settlement of the claims or obligations relating to the Travel Fees and the like under the Arranged Tour Contract held by the Company against the Traveler, on or after the day on which such claims or obligations are to be performed, in accordance with the separately prescribed card member rules of the Affiliated Company, and under which the Traveler pays the Travel Fees and the like by the method set out in Article 16, paragraph 2 or paragraph 5. 5. In these Terms, the "Card Use Date" means the day on which the Traveler or the Company is to perform the obligation to pay or refund the Travel Fees and the like under the Arranged Tour Contract.

Article 3(Completion of the Arrangement Obligation)

1. When the Company has arranged Travel Services with the care of a good manager, the performance of the Company's obligations under the Arranged Tour Contract is completed. Accordingly, even where a contract for the provision of Travel Services could not be concluded with a transportation, accommodation or other service provider due to reasons such as full occupancy, closure or unsuitable conditions, the Traveler must, when the Company has fulfilled its obligations, pay the Company its prescribed travel business handling fees (hereinafter the "Handling Fees"). Where a Communication Contract has been concluded, the Card Use Date shall be the day on which the Company notifies the Traveler that it was unable to conclude a contract for the provision of Travel Services with a transportation, accommodation or other service provider.

Article 4(Arrangement Agent)

1. In performing the Arranged Tour Contract, the Company may cause all or part of the arrangements to be carried out on its behalf by other travel agents within or outside Japan, persons who make arrangements as a business, or other assistants.

Article 5(Application for the Contract)

1. A Traveler who intends to conclude an Arranged Tour Contract with the Company must complete the prescribed items on the Company's prescribed application form and submit it to the Company together with an application deposit in an amount separately prescribed by the Company. 2. Notwithstanding the preceding paragraph, a Traveler who intends to conclude a Communication Contract with the Company must notify the Company of the membership number and the content of the Travel Services requested. 3. The application deposit referred to in paragraph 1 shall be treated as part of the Travel Fees, cancellation charges and other monies that the Traveler is to pay to the Company.

Article 6(Refusal to Conclude the Contract)

1. The Company may decline to conclude an Arranged Tour Contract in any of the following cases: (1) Where a Communication Contract is to be concluded and the Traveler is unable to settle part or all of the obligations relating to the Travel Fees and the like in accordance with the card member rules of the Affiliated Company, such as where the credit card held by the Traveler is invalid. (2) Where the Traveler is found to be a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, an enterprise related to an organized crime group, a corporate racketeer or other antisocial force. (3) Where the Traveler has made a violent demand, an unjustified demand, or a threatening statement or act of violence in relation to the transaction against the Company, or has committed an act equivalent thereto. (4) Where the Traveler has damaged the credit of the Company or obstructed the business of the Company by spreading rumors, using deceptive means or using force, or has committed an act equivalent thereto. (5) In any other case where there is a business-related reason on the part of the Company.

Article 7(Time of Formation of the Contract)

1. An Arranged Tour Contract shall be formed at the time when the Company accepts the conclusion of the contract and receives the application deposit referred to in Article 5, paragraph 1. 2. Notwithstanding the preceding paragraph, a Communication Contract shall be formed at the time when the notice by the Company accepting the application referred to in Article 5, paragraph 2 reaches the Traveler.

Article 8(Special Provisions on Formation of the Contract)

1. Notwithstanding Article 5, paragraph 1, the Company may, by a special agreement in writing, form an Arranged Tour Contract solely by accepting the conclusion of the contract, without receiving payment of an application deposit. 2. In the case of the preceding paragraph, the time of formation of the Arranged Tour Contract shall be specified in the written agreement referred to in the preceding paragraph.

Article 9(Special Provisions on Transportation Tickets, Accommodation Vouchers, etc.)

1. Notwithstanding Article 5, paragraph 1 and Article 8, paragraph 1, the Company may accept an oral application for an Arranged Tour Contract whose sole purpose is the arrangement of transportation services or accommodation services and under which a document representing the right to receive the relevant Travel Services in exchange for the Travel Fees is issued. 2. In the case of the preceding paragraph, the Arranged Tour Contract shall be formed at the time when the Company accepts the conclusion of the contract.

Article 10(Contract Document)

1. Promptly after the formation of the Arranged Tour Contract, the Company shall deliver to the Traveler a document stating the travel itinerary, the content of the Travel Services, the Travel Fees, other travel conditions, and matters relating to the responsibility of the Company (hereinafter the "Contract Document"). However, where the Company delivers documents representing the right to receive Travel Services, such as transportation tickets and accommodation vouchers, for all of the Travel Services it arranges, the Company may refrain from delivering such Contract Document. 2. Where the Contract Document referred to in the main clause of the preceding paragraph has been delivered, the scope of the Travel Services that the Company is obligated to arrange under the Arranged Tour Contract shall be as stated in such Contract Document.

Article 11(Method Using Information and Communications Technology)

1. Where the Company, with the prior consent of the Traveler, provides by a method using information and communications technology the matters that should be stated in the document stating the travel itinerary, the content of the Travel Services, the Travel Fees, other travel conditions, and matters relating to the responsibility of the Company delivered to the Traveler when concluding the Arranged Tour Contract, or in the Contract Document (hereinafter in this Article the "Stated Matters"), in lieu of delivering such document, the Company shall confirm that the Stated Matters have been recorded in a file provided in the communications device used by the Traveler. 2. In the case of the preceding paragraph, where no file for recording the Stated Matters is provided in the communications device used by the Traveler, the Company shall record the Stated Matters in a file provided in the communications device used by the Company (limited to a file dedicated to the use of that Traveler) and confirm that the Traveler has viewed the Stated Matters.

Article 12(Change of the Content of the Contract)

1. The Traveler may request the Company to change the travel itinerary, the content of the Travel Services or other content of the Arranged Tour Contract. In such a case, the Company shall comply with the Traveler's request to the extent possible. 2. Where the content of the Arranged Tour Contract is changed at the Traveler's request under the preceding paragraph, the Traveler must, in addition to bearing the cancellation charges, penalty charges and other expenses required for changing the arrangements payable to transportation, accommodation and other service providers upon cancelling arrangements already completed, pay the Company its prescribed change handling fee. Furthermore, any increase or decrease in the Travel Fees arising from the change in the content of the Arranged Tour Contract shall accrue to the Traveler.

Article 13(Voluntary Termination by the Traveler)

1. The Traveler may terminate all or part of the Arranged Tour Contract at any time. 2. Where the Arranged Tour Contract is terminated under the preceding paragraph, the Traveler must, in addition to bearing the consideration for Travel Services already received, or the cancellation charges, penalty charges and other expenses already paid or to be paid to transportation, accommodation and other service providers in respect of Travel Services not yet received, pay the Company its prescribed cancellation handling fee and the Handling Fees that the Company would have earned.

Article 14(Termination Due to Reasons Attributable to the Traveler)

1. The Company may terminate the Arranged Tour Contract in any of the following cases: (1) Where the Traveler fails to pay the Travel Fees by the prescribed date. (2) Where a Communication Contract has been concluded and the Traveler becomes unable to settle part or all of the obligations relating to the Travel Fees and the like in accordance with the card member rules of the Affiliated Company, such as where the credit card held by the Traveler becomes invalid. (3) Where it is found that the Traveler falls under any of items (2) through (4) of Article 6. 2. Where the Arranged Tour Contract is terminated under the preceding paragraph, the Traveler must, in addition to bearing the cancellation charges, penalty charges and other expenses already paid or to be paid to transportation, accommodation and other service providers in respect of Travel Services not yet received, pay the Company its prescribed cancellation handling fee and the Handling Fees that the Company would have earned.

Article 15(Termination Due to Reasons Attributable to the Company)

1. The Traveler may terminate the Arranged Tour Contract when the arrangement of Travel Services has become impossible due to reasons attributable to the Company. 2. Where the Arranged Tour Contract is terminated under the preceding paragraph, the Company shall refund to the Traveler the Travel Fees already received, excluding expenses already paid or to be paid to transportation, accommodation and other service providers as consideration for Travel Services already received by the Traveler. 3. The preceding paragraph shall not preclude the Traveler from claiming damages against the Company.

Article 16(Travel Fees)

1. The Traveler must pay the Travel Fees to the Company by the period prescribed by the Company before the commencement of travel. 2. Where a Communication Contract has been concluded, the Company shall receive payment of the Travel Fees by the card of the Affiliated Company without the Traveler's signature on the prescribed slip. In this case, the Card Use Date shall be the day on which the Company notifies the Traveler of the finalized content of the Travel Services. 3. Where a change in the Travel Fees arises before the commencement of travel due to a revision of the fares or charges of transportation, accommodation or other service providers, fluctuation in exchange rates or other reasons, the Company may change the Travel Fees accordingly. 4. In the case of the preceding paragraph, any increase or decrease in the Travel Fees shall accrue to the Traveler. 5. Where the Company has concluded a Communication Contract with the Traveler and expenses and the like to be borne by the Traveler arise under the provisions of Chapter 3 or Chapter 4, the Company shall receive payment of such expenses and the like by the card of the Affiliated Company without the Traveler's signature on the prescribed slip. In this case, the Card Use Date shall be the day on which the Company notifies the Traveler of the amount of expenses and the like payable by the Traveler to the Company or the amount to be refunded by the Company to the Traveler. However, where the Company has terminated the Arranged Tour Contract under Article 14, paragraph 1, item (2), the Traveler must pay the expenses and the like payable to the Company by the date prescribed by the Company and by the payment method prescribed by the Company.

Article 17(Settlement of Travel Fees)

1. Where the expenses paid by the Company to transportation, accommodation and other service providers in order to arrange the Travel Services that are to be borne by the Traveler, together with the Handling Fees (hereinafter the "Settled Travel Fees"), do not coincide with the amount already received as Travel Fees, the Company shall, after the completion of travel, promptly settle the Travel Fees as provided in paragraphs 2 and 3. 2. Where the Settled Travel Fees exceed the amount already received as Travel Fees, the Traveler must pay the Company the difference. 3. Where the Settled Travel Fees are less than the amount already received as Travel Fees, the Company shall refund the difference to the Traveler.

Article 18(Arrangements for Groups and Parties)

1. The provisions of this Chapter shall apply to the conclusion of an Arranged Tour Contract applied for by two or more Travelers who travel the same itinerary at the same time and who have designated a responsible representative (hereinafter the "Contract Responsible Person").

Article 19(Contract Responsible Person)

1. Except where a special agreement has been concluded, the Company shall deem the Contract Responsible Person to hold all authority to act as agent in respect of the conclusion of the Arranged Tour Contract of the Travelers constituting the group or party (hereinafter the "Members"), and shall conduct the transactions relating to the travel business of that group or party and the business under Article 22, paragraph 1 with that Contract Responsible Person. 2. The Contract Responsible Person must submit a list of the Members to the Company, or notify the Company of the number of persons, by the date prescribed by the Company. 3. The Company shall bear no responsibility whatsoever for any debts or obligations that the Contract Responsible Person currently owes, or is expected to owe in the future, to the Members. 4. Where the Contract Responsible Person does not accompany the group or party, the Company shall, after the commencement of travel, deem a Member designated in advance by the Contract Responsible Person to be the Contract Responsible Person.

Article 20(Special Provisions on Formation of the Contract)

1. Where the Company concludes an Arranged Tour Contract with the Contract Responsible Person, the Company may, notwithstanding Article 5, paragraph 1, accept the conclusion of the Arranged Tour Contract without receiving payment of an application deposit. 2. Where an Arranged Tour Contract is concluded without receiving payment of an application deposit under the preceding paragraph, the Company shall deliver to the Contract Responsible Person a document stating this fact, and the Arranged Tour Contract shall be formed at the time when the Company delivers such document.

Article 21(Change of Members)

1. Where the Contract Responsible Person requests a change of Members, the Company shall comply with such request to the extent possible. 2. Any increase or decrease in the Travel Fees arising from the change under the preceding paragraph and the expenses required for such change shall accrue to the Members.

Article 22(Tour Conductor Services)

1. At the request of the Contract Responsible Person, the Company may have a tour conductor accompany the group or party and provide tour conductor services. 2. The content of the tour conductor services provided by the tour conductor shall, in principle, be the work necessary for the group or party to act collectively along the predetermined travel itinerary. 3. The time during which the tour conductor provides tour conductor services shall, in principle, be from 8:00 to 20:00. 4. Where the Company provides tour conductor services, the Contract Responsible Person must pay the Company the prescribed tour conductor service charge.

Article 23(Liability of the Company)

1. In performing the Arranged Tour Contract, the Company shall be liable to compensate for damage caused to the Traveler by the intent or negligence of the Company or of a person to whom the Company has entrusted the arrangements under Article 4 (hereinafter the "Arrangement Agent"), provided that this applies only where notice is given to the Company within two years counting from the day following the day on which the damage occurred. 2. Where the Traveler suffers damage due to natural disaster, war, riot, suspension of the provision of Travel Services by transportation, accommodation or other service providers, an order of a government or public office, or other reasons in which neither the Company nor its Arrangement Agent can be involved, the Company shall, except in the case of the preceding paragraph, bear no liability to compensate for such damage. 3. As regards damage under paragraph 1 arising in relation to baggage, the Company shall, notwithstanding that paragraph, compensate up to a limit of 150,000 yen per Traveler (except where there is intent or gross negligence on the part of the Company), and only where notice is given to the Company within 14 days for Domestic Travel, or within 21 days for Overseas Travel, counting from the day following the day on which the damage occurred.

Article 24(Liability of the Traveler)

1. Where the Company suffers damage due to the intent or negligence of the Traveler, that Traveler must compensate for the damage. 2. When concluding the Arranged Tour Contract, the Traveler must make use of the information provided by the Company and endeavor to understand the Traveler's rights and obligations and other content of the Arranged Tour Contract. 3. In order to smoothly receive the Travel Services stated in the Contract Document after the commencement of travel, if the Traveler recognizes that Travel Services different from those stated in the Contract Document have been provided, the Traveler must promptly report this at the travel destination to the Company, the Company's Arrangement Agent, or the relevant provider of the Travel Services.

Article 25(Reimbursement Business Security Deposit)

1. The Company is a guaranteed member of the General Incorporated Association All Nippon Travel Agents Association (ANTA) (Akasaka Shasta East Bldg. 3F, 4-2-19 Akasaka, Minato-ku, Tokyo 107-0052). 2. A Traveler or Member who has concluded an Arranged Tour Contract with the Company may, with respect to claims arising from the transaction, receive reimbursement up to ¥3,000,000 out of the reimbursement business security deposit deposited by the All Nippon Travel Agents Association referred to in the preceding paragraph. 3. Because the Company has paid a reimbursement business security deposit contribution to the All Nippon Travel Agents Association under Article 49, paragraph 1 of the Travel Agency Act, it has not deposited the business security deposit under Article 7, paragraph 1 of the same Act.

Article 1(Scope of Application)

1. The Travel Consultation Contract that the Company concludes with the Traveler shall be governed by the provisions of these Terms. Matters not provided for in these Terms shall be governed by laws and regulations or by generally established custom. 2. Where the Company has concluded a special agreement in writing within the scope that does not violate laws and regulations and is not disadvantageous to the Traveler, such special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

Article 2(Definition of a Travel Consultation Contract)

1. In these Terms, a "Travel Consultation Contract" means a contract under which the Company, in exchange for receiving a travel service handling fee for consultation (hereinafter referred to as the "consultation fee"), undertakes at the request of the Traveler to perform the following services: (1) Advice necessary for the Traveler to prepare a travel plan; (2) Preparation of a travel plan; (3) Estimation of the expenses necessary for the travel; (4) Provision of information concerning travel destinations and transportation and accommodation facilities, etc.; (5) Other advice and provision of information necessary for the travel.

Article 3(Formation of the Contract)

1. A Traveler who intends to conclude a Travel Consultation Contract with the Company must submit to the Company an application form filled out with the prescribed matters. 2. A Travel Consultation Contract shall be formed at the time the Company accepts the conclusion of the contract and receives the application form referred to in the preceding paragraph. 3. Notwithstanding the provisions of the preceding two paragraphs, the Company may accept an application for a Travel Consultation Contract by telephone, mail, facsimile, the Internet, or other means of communication without receiving the submission of an application form. In this case, the Travel Consultation Contract shall be formed at the time the Company accepts the conclusion of the contract. 4. The Company may decline to conclude a Travel Consultation Contract in the following cases: (1) When the content of the Traveler's consultation is contrary to public order and morals, or is likely to violate the laws and regulations in force at the travel destination; (2) When the Traveler is found to be a member of an organized crime group, a quasi-member of an organized crime group, a person associated with an organized crime group, an enterprise affiliated with an organized crime group, a corporate racketeer, or any other antisocial force; (3) When the Traveler has engaged in a violent demand, an unjustified demand, threatening words or conduct or violence in connection with a transaction against the Company, or any act equivalent thereto; (4) When the Traveler has engaged in an act of damaging the Company's credit or obstructing the Company's business by spreading rumors, using fraudulent means, or using force, or any act equivalent thereto; (5) When there are other circumstances relating to the Company's business operations.

Article 4(Consultation Fee)

1. When the Company has performed the services listed in Article 2, the Traveler must pay to the Company the consultation fee prescribed by the Company by the due date determined by the Company.

Article 5(Termination of the Contract)

1. The Company may terminate the Travel Consultation Contract when it becomes apparent that the Traveler falls under any of items (2) through (4) of Article 3, paragraph 4.

Article 6(The Company's Liability)

1. In the performance of the Travel Consultation Contract, when the Company causes damage to the Traveler intentionally or through negligence, the Company shall be liable to compensate for such damage, provided, however, that this shall apply only when notice has been given to the Company within six months counting from the day following the occurrence of the damage. 2. The Company does not guarantee that the transportation and accommodation facilities, etc. stated in the travel plan prepared by the Company can actually be arranged. Accordingly, even if, due to reasons such as full occupancy, a contract for the provision of transportation, accommodation, or other travel-related services provided by such facilities cannot be concluded with the transportation or accommodation facilities, etc., the Company shall not bear any liability therefor.

Article 1(Scope of Application)

1. The contract concerning an Organized Tour that the Company concludes with the Traveler (hereinafter referred to as the "Agent-Organized Tour Contract") shall be governed by the provisions of these Terms. Matters not provided for in these Terms shall be governed by laws and regulations or by generally established custom. 2. Where the Company has concluded a special agreement in writing within the scope that does not violate laws and regulations and is not disadvantageous to the Traveler, such special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

Article 2(Definitions of Terms)

1. In these Terms, an "Organized Tour" means a tour that the Company implements by preparing, in advance and for the purpose of recruiting Travelers, a plan concerning travel that sets out the travel destination and itinerary, the content of the transportation or accommodation services that the Traveler may receive, and the amount of the tour price that the Traveler is to pay to the Company. 2. In these Terms, "Domestic Travel" means travel solely within Japan, and "Overseas Travel" means travel other than Domestic Travel. 3. In this Part, a "Communications Contract" means an Agent-Organized Tour Contract that the Company concludes with a cardholder member of a credit card company (hereinafter referred to as an "Affiliated Company") with which the Company, or a company that sells the Company's Organized Tours as the Company's agent, is affiliated, upon receiving an application by telephone, mail, facsimile, the Internet, or other means of communication, in which the Traveler has consented in advance to settle the claims or obligations relating to the tour price, etc. that the Company holds against the Traveler under the Agent-Organized Tour Contract, in accordance with the cardholder membership rules of the Affiliated Company separately prescribed, on or after the day on which such claim or obligation is to be performed, and which provides that the tour price, etc. of such Agent-Organized Tour Contract is to be paid by the method prescribed in Article 12, paragraph 2, the latter part of Article 16, paragraph 1, and Article 19, paragraph 2. 4. In these Terms, the "Card Utilization Date" means the day on which the Traveler or the Company is to perform the obligation to pay or refund the tour price, etc. under the Agent-Organized Tour Contract.

Article 3(Content of the Travel Contract)

1. Under the Agent-Organized Tour Contract, the Company undertakes to make arrangements and to carry out itinerary management so that the Traveler may, in accordance with the itinerary determined by the Company, receive transportation, accommodation, and other travel-related services provided by transportation and accommodation facilities, etc. (hereinafter referred to as "Travel Services").

Article 4(Arrangement Agents)

1. In performing the Agent-Organized Tour Contract, the Company may have all or part of the arrangements carried out on its behalf by other travel agents within or outside Japan, by persons who make arrangements as a business, or by other assistants.

Article 5(Application for the Contract)

1. A Traveler who intends to apply to the Company for an Agent-Organized Tour Contract must fill out the prescribed matters on the Company's prescribed application form (hereinafter referred to as the "application form") and submit it to the Company together with an application money of the amount separately determined by the Company. 2. Notwithstanding the provisions of the preceding paragraph, a Traveler who intends to apply to the Company for a Communications Contract must notify the Company of the name of the Organized Tour for which the application is being made, the tour start date, the membership number, and other matters (hereinafter referred to as the "membership number, etc." in the following Article). 3. The application money referred to in paragraph 1 shall be treated as part of the tour price, or of the cancellation charge or penalty. 4. A Traveler who requires special consideration in participating in the Organized Tour is requested to make a statement to that effect at the time of applying for the contract. In this case, the Company will accommodate such request to the extent possible. 5. The expenses required for the special measures taken by the Company for the Traveler based on the statement referred to in the preceding paragraph shall be borne by the Traveler.

Article 6(Reservations by Telephone, etc.)

1. The Company accepts reservations for Agent-Organized Tour Contracts by telephone, mail, facsimile, the Internet, or other means of communication. In this case, the contract is not formed at the time of the reservation; the Traveler must, after the Company has notified its acceptance of the reservation, submit the application form and application money to the Company or notify the membership number, etc. in accordance with paragraph 1 or 2 of the preceding Article, within the period determined by the Company. 2. When the application form and application money have been submitted, or the membership number, etc. has been notified, in accordance with the preceding paragraph, the order of priority for concluding the Agent-Organized Tour Contract shall be determined by the order in which the reservation was received. 3. If the Traveler does not submit the application money or notify the membership number, etc. within the period referred to in paragraph 1, the Company shall treat the matter as if no reservation had been made.

Article 7(Refusal to Conclude the Contract)

1. The Company may decline to conclude an Agent-Organized Tour Contract in the following cases: (1) When the Traveler does not meet the conditions for participating Travelers, such as sex, age, qualifications, or skills, that the Company has indicated in advance; (2) When the number of applying Travelers has reached the planned number to be recruited; (3) When the Traveler is likely to cause inconvenience to other Travelers, or to hinder the smooth conduct of group activities; (4) When, in the case of concluding a Communications Contract, the Traveler is unable to settle part or all of the obligations relating to the tour price, etc. in accordance with the cardholder membership rules of the Affiliated Company, such as where the credit card held by the Traveler is invalid; (5) When the Traveler is found to be a member of an organized crime group, a quasi-member of an organized crime group, a person associated with an organized crime group, an enterprise affiliated with an organized crime group, a corporate racketeer, or any other antisocial force; (6) When the Traveler has engaged in a violent demand, an unjustified demand, threatening words or conduct or violence in connection with a transaction against the Company, or any act equivalent thereto; (7) When the Traveler has engaged in an act of damaging the Company's credit or obstructing the Company's business by spreading rumors, using fraudulent means, or using force, or any act equivalent thereto; (8) When there are other circumstances relating to the Company's business operations.

Article 8(Time of Formation of the Contract)

1. An Agent-Organized Tour Contract shall be formed at the time the Company accepts the conclusion of the contract and receives the application money referred to in Article 5, paragraph 1. 2. Notwithstanding the provisions of the preceding paragraph, a Communications Contract shall be formed at the time the notice of the Company's acceptance of the conclusion of the contract reaches the Traveler.

Article 9(Delivery of the Contract Document)

1. Promptly after the formation of the contract provided for in the preceding Article, the Company shall deliver to the Traveler a document stating the itinerary, the content of the Travel Services, the tour price and other travel conditions, and matters concerning the Company's liability (hereinafter referred to as the "Contract Document"). 2. The scope of the Travel Services for which the Company is obligated to make arrangements and carry out itinerary management under the Agent-Organized Tour Contract shall be as stated in the Contract Document referred to in the preceding paragraph.

Article 10(Confirmation Document)

1. Where the finalized itinerary or the names of the transportation or accommodation facilities cannot be stated in the Contract Document referred to in paragraph 1 of the preceding Article, the Company shall, after listing on a limited basis in such Contract Document the accommodation facilities scheduled to be used and the names of the transportation facilities that are important for display purposes, deliver a document stating the finalized status of these matters (hereinafter referred to as the "Confirmation Document") by the day specified in such Contract Document, which shall be no later than the day before the tour start date (or, where the application for the Agent-Organized Tour Contract is made on or after the day falling on the seventh day counting back from the day before the tour start date, the tour start date), after the delivery of such Contract Document. 2. In the case of the preceding paragraph, when there is an inquiry from a Traveler who wishes to confirm the arrangement status, the Company shall respond promptly and appropriately even before the delivery of the Confirmation Document. 3. Where the Confirmation Document referred to in paragraph 1 has been delivered, the scope of the Travel Services for which the Company is obligated to make arrangements and carry out itinerary management under the provisions of paragraph 2 of the preceding Article shall be specified as stated in such Confirmation Document.

Article 11(Method Using Information and Communications Technology)

1. Where the Company, with the Traveler's prior consent, provides by a method using information and communications technology the matters to be stated in the document (hereinafter referred to as the "stated matters" in this Article) — in place of delivering the document stating the itinerary, the content of the Travel Services, the tour price and other travel conditions, and matters concerning the Company's liability that is delivered to the Traveler when concluding the Agent-Organized Tour Contract, or in place of delivering the Contract Document or the Confirmation Document — the Company shall confirm that the stated matters have been recorded in a file provided in the communications device used by the Traveler. 2. In the case of the preceding paragraph, when the communications device used by the Traveler is not provided with a file for recording the stated matters, the Company shall record the stated matters in a file provided in the communications device used by the Company (limited to a file provided exclusively for the use of such Traveler) and confirm that the Traveler has viewed the stated matters.

Article 12(Tour Price)

1. The Traveler must pay to the Company the tour price in the amount stated in the Contract Document by the date stated in the Contract Document, which shall be prior to the tour start date. 2. When a Communications Contract has been concluded, the Company shall receive payment of the tour price in the amount stated in the Contract Document by the card of the Affiliated Company without the Traveler's signature on the prescribed slip. In this case, the Card Utilization Date shall be the date of formation of the travel contract.

Article 13(Modification of the Content of the Contract)

1. Where an event that the Company cannot involve itself in occurs — such as a natural disaster, war, riot, suspension of the provision of Travel Services by transportation or accommodation facilities, etc., an order of a public office, or the provision of transportation services not in accordance with the original operation plan — and it is unavoidable in order to ensure the safe and smooth conduct of the tour, the Company may modify the itinerary, the content of the Travel Services, and other content of the Agent-Organized Tour Contract (hereinafter referred to as the "content of the contract"), after promptly explaining to the Traveler in advance the reason why such event is one that the Company cannot involve itself in and its causal relationship with such event. However, in an emergency where it is unavoidable, the Company shall provide the explanation after the modification.

Article 14(Change in the Amount of the Tour Price)

1. Where the fares and charges applicable to the transportation facilities used in implementing the Organized Tour (hereinafter referred to as the "applicable fares and charges" in this Article) are, due to a significant change in economic conditions, etc., increased or decreased significantly beyond the normally anticipated extent compared with the applicable fares and charges publicly announced as being in effect at the time indicated when the Organized Tour was recruited, the Company may increase or decrease the amount of the tour price within the scope of the amount of such increase or decrease. 2. When the Company increases the tour price in accordance with the preceding paragraph, the Company shall notify the Traveler to that effect before the day falling on the fifteenth day counting back from the day before the tour start date. 3. When a decrease in the applicable fares and charges provided for in paragraph 1 is made, the Company shall, in accordance with that paragraph, decrease the tour price by the amount of such decrease. 4. Where, as a result of a modification of the content of the contract under the preceding Article, a decrease or increase arises in the expenses required for implementing the tour (including cancellation charges, penalties, and other expenses already paid or yet to be paid for Travel Services that were not received due to such modification of the content of the contract) — excluding cases where the increase in expenses is due to a shortage of seats, rooms, or other facilities of transportation or accommodation facilities, etc. arising even though such transportation or accommodation facilities, etc. are providing the Travel Services — the Company may change the amount of the tour price within that scope at the time of such modification of the content of the contract. 5. Where the Company has stated in the Contract Document that the tour price differs depending on the number of persons using the transportation or accommodation facilities, etc., and the number of such persons is changed after the formation of the Agent-Organized Tour Contract due to a cause not attributable to the Company, the Company may change the amount of the tour price as stated in the Contract Document.

Article 15(Substitution of Travelers)

1. A Traveler who has concluded an Agent-Organized Tour Contract with the Company may, with the Company's consent, transfer its status under the contract to a third party. 2. When the Traveler intends to seek the Company's consent provided for in the preceding paragraph, the Traveler must fill out the prescribed matters on the Company's prescribed form and submit it to the Company together with a handling fee of the prescribed amount. 3. The transfer of contractual status referred to in paragraph 1 shall take effect at the time the Company gives its consent, and thereafter the third party who has succeeded to the status under the travel contract shall succeed to all of the Traveler's rights and obligations relating to such Agent-Organized Tour Contract.

Article 16(The Traveler's Right of Termination)

1. The Traveler may at any time terminate the Agent-Organized Tour Contract by paying to the Company the cancellation charge set out in Appended Table 1. In the case of terminating a Communications Contract, the Company shall receive payment of the cancellation charge by the card of the Affiliated Company without the Traveler's signature on the prescribed slip. 2. Notwithstanding the provisions of the preceding paragraph, the Traveler may terminate the Agent-Organized Tour Contract before the start of the tour without paying a cancellation charge in the following cases: (1) When the content of the contract has been modified by the Company; provided, however, that this is limited to cases where such modification is one listed in the upper column of Appended Table 2 or is otherwise significant; (2) When the tour price has been increased under the provisions of Article 14, paragraph 1; (3) When, upon the occurrence of an event such as a natural disaster, war, riot, suspension of the provision of Travel Services by transportation or accommodation facilities, etc., or an order of a public office, the safe and smooth conduct of the tour has become impossible or there is an extremely high likelihood that it will become impossible; (4) When the Company has failed to deliver the Confirmation Document to the Traveler by the date referred to in Article 10, paragraph 1; (5) When, due to a cause attributable to the Company, the implementation of the tour in accordance with the itinerary stated in the Contract Document has become impossible. 3. When, after the start of the tour, the Traveler becomes unable to receive the Travel Services stated in the Contract Document through no cause attributable to that Traveler, or when the Company notifies the Traveler to that effect, the Traveler may, notwithstanding the provisions of paragraph 1, terminate without paying a cancellation charge the part of the contract relating to the Travel Services that have thus become unreceivable. 4. In the case of the preceding paragraph, the Company shall refund to the Traveler the amount of the tour price relating to the part of the Travel Services that have become unreceivable. However, where the case in the preceding paragraph is not due to a cause attributable to the Company, the Company shall refund to the Traveler the amount obtained by deducting, from such amount, the amount relating to cancellation charges, penalties, and other expenses already paid or yet to be paid for such Travel Services.

Article 17(The Company's Right of Termination, etc. — Termination Before the Start of the Tour)

1. The Company may terminate the Agent-Organized Tour Contract before the start of the tour, after explaining the reason to the Traveler, in the following cases: (1) When it becomes apparent that the Traveler does not meet the conditions for participating Travelers, such as sex, age, qualifications, or skills, that the Company has indicated in advance; (2) When the Traveler is found to be unable to withstand the tour due to illness, the absence of a necessary caregiver, or other reasons; (3) When the Traveler is found to be likely to cause inconvenience to other Travelers, or to hinder the smooth conduct of the group tour; (4) When the Traveler demands a burden exceeding a reasonable scope with respect to the content of the contract; (5) When the number of Travelers has not reached the minimum number of participants for operation stated in the Contract Document; (6) When there is an extremely high likelihood that the travel implementation conditions indicated at the time of concluding the contract, such as the amount of snowfall necessary for a tour intended for skiing, will not be fulfilled; (7) When, upon the occurrence of an event that the Company cannot involve itself in — such as a natural disaster, war, riot, suspension of the provision of Travel Services by transportation or accommodation facilities, etc., or an order of a public office — the safe and smooth conduct of the tour in accordance with the itinerary stated in the Contract Document has become impossible or there is an extremely high likelihood that it will become impossible; (8) When, in the case of concluding a Communications Contract, the Traveler becomes unable to settle part or all of the obligations relating to the tour price, etc. in accordance with the cardholder membership rules of the Affiliated Company, such as where the credit card held by the Traveler becomes invalid; (9) When it becomes apparent that the Traveler falls under any of items (5) through (7) of Article 7. 2. When the Traveler does not pay the tour price by the date stated in the Contract Document referred to in Article 12, paragraph 1, the Traveler shall be deemed to have terminated the Agent-Organized Tour Contract on the day following such date. In this case, the Traveler must pay to the Company a penalty in an amount equivalent to the cancellation charge set out in paragraph 1 of the preceding Article. 3. When the Company intends to terminate the Agent-Organized Tour Contract on the ground listed in paragraph 1, item (5), the Company shall notify the Traveler of the discontinuation of the tour before the day falling, counting back from the day before the tour start date, on the thirteenth day (the third day for a day trip) for Domestic Travel, and on the twenty-third day (the thirty-third day for a tour that starts during a peak period provided for in Appended Table 1) for Overseas Travel.

Article 18(The Company's Right of Termination — Termination After the Start of the Tour)

1. The Company may terminate part of the Agent-Organized Tour Contract, even after the start of the tour, after explaining the reason to the Traveler, in the following cases: (1) When the Traveler is unable to withstand the continuation of the tour due to illness, the absence of a necessary caregiver, or other reasons; (2) When the Traveler disturbs the discipline of group activities and hinders the safe and smooth conduct of the tour, by disobeying the Company's instructions given by a tour conductor or other person for the safe and smooth conduct of the tour, or by assaulting or threatening such persons or other accompanying Travelers, or the like; (3) When it becomes apparent that the Traveler falls under any of items (5) through (7) of Article 7; (4) When, upon the occurrence of an event that the Company cannot involve itself in — such as a natural disaster, war, riot, suspension of the provision of Travel Services by transportation or accommodation facilities, etc., or an order of a public office — the continuation of the tour has become impossible. 2. When the Company has terminated the Agent-Organized Tour Contract under the provisions of the preceding paragraph, the contractual relationship between the Company and the Traveler shall be extinguished only for the future. In this case, with respect to the Company's obligations relating to the Travel Services already received by the Traveler, valid performance shall be deemed to have been made. 3. In the case of the preceding paragraph, the Company shall refund to the Traveler the amount obtained by deducting, from the amount relating to the portion of the tour price relating to the Travel Services not yet received by the Traveler, the amount relating to cancellation charges, penalties, and other expenses already paid or yet to be paid for such Travel Services.

Article 19(Refund of the Tour Price)

1. Where the tour price has been decreased under the provisions of Article 14, paragraphs 3 through 5, or the Agent-Organized Tour Contract has been terminated under the provisions of the preceding three Articles, and an amount to be refunded to the Traveler arises, the Company shall refund such amount to the Traveler within seven days counting from the day following the termination in the case of a refund due to termination before the start of the tour, and within thirty days counting from the day following the tour end date stated in the Contract Document in the case of a refund due to a decrease or due to termination after the start of the tour. 2. Where the Company has concluded a Communications Contract with the Traveler, and the tour price has been decreased under the provisions of Article 14, paragraphs 3 through 5, or the Communications Contract has been terminated under the provisions of the preceding three Articles, and an amount to be refunded to the Traveler arises, the Company shall refund such amount to the Traveler in accordance with the cardholder membership rules of the Affiliated Company. In this case, the Company shall notify the Traveler of the amount to be refunded within seven days counting from the day following the termination in the case of a refund due to termination before the start of the tour, and within thirty days counting from the day following the tour end date stated in the Contract Document in the case of a refund due to a decrease or due to termination after the start of the tour; and the day on which such notice is given to the Traveler shall be the Card Utilization Date. 3. The provisions of the preceding two paragraphs do not preclude the Traveler or the Company from exercising the right to claim damages as provided in Article 27 or Article 30, paragraph 1.

Article 20(Arrangements for the Return Journey After Termination of the Contract)

1. When the Company has terminated the Agent-Organized Tour Contract after the start of the tour under the provisions of Article 18, paragraph 1, item (1) or item (4), the Company shall, at the Traveler's request, undertake to arrange the Travel Services necessary for the Traveler to return to the place of departure of the tour. 2. In the case of the preceding paragraph, all expenses required for the travel to return to the place of departure shall be borne by the Traveler.

Article 21(Group and Party Contracts)

1. The Company applies the provisions of this Chapter to the conclusion of an Agent-Organized Tour Contract applied for by two or more Travelers who travel the same itinerary at the same time and who have designated a responsible representative (hereinafter referred to as the "Contract Representative").

Article 22(The Contract Representative)

1. Except where a special agreement has been concluded, the Company deems the Contract Representative to have all authority to represent the Travelers constituting the group or party (hereinafter referred to as "Constituents") in respect of the conclusion of the Agent-Organized Tour Contract, and conducts transactions relating to the travel business of such group or party with the Contract Representative. 2. The Contract Representative must submit a list of the Constituents to the Company by the day determined by the Company. 3. The Company bears no liability whatsoever for any debts or obligations that the Contract Representative currently owes, or is expected to owe in the future, to the Constituents. 4. Where the Contract Representative does not accompany the group or party, the Company deems, after the start of the tour, a Constituent designated in advance by the Contract Representative to be the Contract Representative.

Article 23(Itinerary Management)

1. The Company shall endeavor to ensure the safe and smooth conduct of the Traveler's tour and shall perform the following services for the Traveler; provided, however, that this shall not apply where the Company has concluded a special agreement to the contrary with the Traveler: (1) When it is found that there is a risk that the Traveler will be unable to receive Travel Services during the tour, to take the measures necessary to ensure that the Traveler can reliably receive the provision of Travel Services in accordance with the Agent-Organized Tour Contract; (2) When, despite having taken the measures referred to in the preceding item, it becomes unavoidable to modify the content of the contract, to arrange substitute services. In doing so, when modifying the itinerary, to endeavor to ensure that the modified itinerary conforms to the purport of the original itinerary; and when modifying the content of the Travel Services, to endeavor to ensure that the modified Travel Services are similar to the original Travel Services, and otherwise to endeavor to keep modifications of the content of the contract to a minimum.

Article 24(The Company's Instructions)

1. During the period from the start to the end of the tour, when acting as a group, the Traveler must follow the Company's instructions for the safe and smooth conduct of the tour.

Article 25(Duties of Tour Conductors, etc.)

1. Depending on the content of the tour, the Company may have a tour conductor or other person accompany the tour to perform all or part of the services listed in the items of Article 23 and other services that the Company deems necessary in connection with such Organized Tour. 2. The time zone during which the tour conductor or other person referred to in the preceding paragraph engages in the services referred to in that paragraph shall, in principle, be from 8:00 to 20:00.

Article 26(Protective Measures)

1. When the Company finds that a Traveler on the tour is in a state requiring protection due to illness, injury, or the like, the Company may take necessary measures. In this case, where this is not due to a cause attributable to the Company, the expenses required for such measures shall be borne by the Traveler, and the Traveler must pay such expenses by the date designated by the Company and by the method designated by the Company.

Article 27(The Company's Liability)

1. In performing the Agent-Organized Tour Contract, when the Company, or a person to whom the Company has had arrangements carried out on its behalf under the provisions of Article 4 (hereinafter referred to as an "Arrangement Agent"), causes damage to the Traveler intentionally or through negligence, the Company shall be liable to compensate for such damage; provided, however, that this shall apply only when notice has been given to the Company within two years counting from the day following the occurrence of the damage. 2. When the Traveler suffers damage due to a cause that the Company or the Company's Arrangement Agent cannot involve itself in — such as a natural disaster, war, riot, suspension of the provision of Travel Services by transportation or accommodation facilities, etc., or an order of a public office — the Company shall not, except in the case of the preceding paragraph, bear liability to compensate for such damage. 3. Notwithstanding the provisions of paragraph 1, with respect to the damage referred to in that paragraph arising in connection with baggage, the Company shall compensate only when notice has been given to the Company within fourteen days for Domestic Travel, and within twenty-one days for Overseas Travel, counting from the day following the occurrence of the damage, up to a limit of 150,000 yen per Traveler (except where the Company has acted intentionally or with gross negligence).

Article 28(Special Compensation)

1. Regardless of whether or not liability of the Company arises under the provisions of paragraph 1 of the preceding Article, the Company shall, as provided in the attached Special Compensation Regulations, pay compensation and consolation money in the amounts determined in advance for certain damage suffered by the Traveler to their life, body, or baggage while participating in the Organized Tour. 2. When the Company bears liability under the provisions of paragraph 1 of the preceding Article for the damage referred to in the preceding paragraph, the compensation referred to in the preceding paragraph that the Company is to pay shall be deemed to be such damages, up to the limit of the amount of damages payable based on that liability. 3. In the case provided for in the preceding paragraph, the Company's obligation to pay compensation under the provisions of paragraph 1 shall be reduced by an amount equivalent to the damages that the Company is to pay under the provisions of paragraph 1 of the preceding Article (including compensation deemed to be damages under the provisions of the preceding paragraph). 4. An Organized Tour that the Company implements by receiving a separate tour price and that targets Travelers participating in the Company's Organized Tour shall be treated as part of the content of the principal Agent-Organized Tour Contract.

Article 29(Itinerary Guarantee)

1. Where a significant modification of the content of the contract listed in the upper column of Appended Table 2 occurs (excluding the modifications listed in the following items, and excluding modifications due to a shortage of seats, rooms, or other facilities of transportation or accommodation facilities, etc. arising even though such transportation or accommodation facilities, etc. are providing the Travel Services concerned), the Company shall pay change compensation in an amount not less than the amount obtained by multiplying the tour price by the rate stated in the lower column of that Table, within thirty days counting from the day following the tour end date. However, this shall not apply where it is clear that liability of the Company arises under the provisions of Article 27, paragraph 1 with respect to such modification. (1) Modifications due to the following causes: (a) Natural disaster; (b) War; (c) Riot; (d) An order of a public office; (e) Suspension of the provision of Travel Services by transportation or accommodation facilities, etc.; (f) Provision of transportation services not in accordance with the original operation plan; (g) Measures necessary to secure the safety of the life or body of tour participants; (2) A modification relating to the terminated portion when the Agent-Organized Tour Contract is terminated under the provisions of Articles 16 through 18. 2. The amount of change compensation that the Company is to pay shall be limited to the amount obtained by multiplying the tour price by a rate of not less than 15% determined by the Company, per Traveler per Organized Tour. In addition, where the amount of change compensation payable per Traveler per Organized Tour is less than 1,000 yen, the Company shall not pay the change compensation. 3. Where, after the Company has paid change compensation under the provisions of paragraph 1, it becomes clear that liability of the Company arises under the provisions of Article 27, paragraph 1 with respect to such modification, the Traveler must return to the Company the change compensation relating to such modification. In this case, the Company shall pay the balance obtained by setting off the amount of damages payable by the Company under the provisions of that paragraph against the amount of change compensation to be returned by the Traveler.

Article 30(The Traveler's Liability)

1. When the Company suffers damage due to the Traveler's intent or negligence, such Traveler must compensate for the damage. 2. In concluding an Agent-Organized Tour Contract, the Traveler must make use of the information provided by the Company and endeavor to understand the Traveler's rights and obligations and the other content of the Agent-Organized Tour Contract. 3. In order to smoothly receive the Travel Services stated in the Contract Document after the start of the tour, if the Traveler recognizes that Travel Services different from those stated in the Contract Document have been provided, the Traveler must promptly, at the travel destination, make a statement to that effect to the Company, the Company's Arrangement Agent, or the provider of such Travel Services.

Article 31(Guarantee Deposit for Compensation Services)

1. The Company is a guarantee member of the General Incorporated Association All Nippon Travel Agents Association (ANTA) (Akasaka Shasta East Bldg. 3F, 4-2-19 Akasaka, Minato-ku, Tokyo 107-0052). 2. A Traveler or Constituent who has concluded an Agent-Organized Tour Contract with the Company may, with respect to claims arising from such transaction, receive payment up to ¥3,000,000 from the guarantee deposit for compensation services that the All Nippon Travel Agents Association referred to in the preceding paragraph has deposited. 3. Because the Company has paid a contribution to the guarantee deposit for compensation services to the All Nippon Travel Agents Association under the provisions of Article 49, paragraph 1 of the Travel Agency Act, the Company has not deposited the business guarantee deposit under Article 7, paragraph 1 of the same Act.

Appended Table 1(Cancellation Charges) (Related to Article 16, Paragraph 1)

1. Cancellation charges relating to Domestic Travel (1) Agent-Organized Tour Contracts other than those in the following item (a) Termination on or after the day falling on the twentieth day (the tenth day for a day trip) counting back from the day before the tour start date (excluding the cases listed in (b) through (e))……Up to 20% of the tour price (b) Termination on or after the day falling on the seventh day counting back from the day before the tour start date (excluding the cases listed in (c) through (e))……Up to 30% of the tour price (c) Termination on the day before the tour start date……Up to 40% of the tour price (d) Termination on the day of the tour start (excluding the case listed in (e))……Up to 50% of the tour price (e) Termination after the start of the tour, or non-participation without notice……Up to 100% of the tour price (2) Agent-Organized Tour Contracts using a chartered vessel……Governed by the cancellation charge provisions relating to such vessel. Notes: (1) The amount of the cancellation charge shall be clearly indicated in the Contract Document. (2) In applying this Table, "after the start of the tour" means on or after the "time of commencing to receive the provision of services" provided for in Article 2, paragraph 3 of the attached Special Compensation Regulations. 2. Cancellation charges relating to Overseas Travel (1) Agent-Organized Tour Contracts using aircraft when departing from or returning to Japan (excluding the travel contracts listed in the following item) (a) Where the tour start date is that of a peak-period tour, termination on or after the day falling on the fortieth day counting back from the day before the tour start date (excluding the cases listed in (b) through (d))……Up to 10% of the tour price (b) Termination on or after the day falling on the thirtieth day counting back from the day before the tour start date (excluding the cases listed in (c) and (d))……Up to 20% of the tour price (c) Termination on or after the second day before the tour start date (excluding the case listed in (d))……Up to 50% of the tour price (d) Termination after the start of the tour, or non-participation without notice……Up to 100% of the tour price (2) Agent-Organized Tour Contracts using a chartered aircraft (a) Termination on or after the day falling on the ninetieth day counting back from the day before the tour start date (excluding the cases listed in (b) through (d))……Up to 20% of the tour price (b) Termination on or after the day falling on the thirtieth day counting back from the day before the tour start date (excluding the cases listed in (c) and (d))……Up to 50% of the tour price (c) Termination on or after the day falling on the twentieth day counting back from the day before the tour start date (excluding the case listed in (d))……Up to 80% of the tour price (d) Termination on or after the day falling on the third day counting back from the day before the tour start date, or non-participation without notice……Up to 100% of the tour price 3. Agent-Organized Tour Contracts using a vessel when departing from and returning to Japan……Governed by the cancellation charge provisions relating to such vessel. Note: "Peak period" means from December 20 to January 7, from April 27 to May 6, and from July 20 to August 31. Notes: (1) The amount of the cancellation charge shall be clearly indicated in the Contract Document. (2) In applying this Table, "after the start of the tour" means on or after the "time of commencing to receive the provision of services" provided for in Article 2, paragraph 3 of the attached Special Compensation Regulations.

Appended Table 2(Change Compensation) (Related to Article 29, Paragraph 1)

Modification requiring payment of change compensation／Rate per case (%) (Before the start of the tour／After the start of the tour) 1. Change of the tour start date or tour end date stated in the Contract Document……Before: 1.5／After: 3.0 2. Change of the sightseeing spot or sightseeing facility to be entered (including restaurants) stated in the Contract Document, or of any other travel destination……Before: 1.0／After: 2.0 3. Change of the class or facilities of the transportation facility stated in the Contract Document to one with a lower fare (limited to cases where the total fare for the class and facilities after the change falls below that for the class and facilities stated in the Contract Document)……Before: 1.0／After: 2.0 4. Change of the type of transportation facility or the company name stated in the Contract Document……Before: 1.0／After: 2.0 5. Change to a flight with a different airport of departure within Japan (as the place where the tour starts) or airport of arrival within Japan (as the place where the tour ends) stated in the Contract Document……Before: 1.0／After: 2.0 6. Change of a direct flight between within Japan and outside Japan stated in the Contract Document to a connecting flight or a flight via a stopover……Before: 1.0／After: 2.0 7. Change of the type or name of the accommodation facility stated in the Contract Document……Before: 1.0／After: 2.0 8. Change of the type, facilities, view, or other room conditions of the guest room of the accommodation facility stated in the Contract Document……Before: 1.0／After: 2.0 9. Among the changes listed in the preceding items, a change of a matter that was stated in the tour title of the Contract Document……Before: 2.5／After: 5.0 Note 1: "Before the start of the tour" means where the Traveler was notified of the change concerned by the day before the tour start date, and "after the start of the tour" means where the Traveler was notified of the change concerned on or after the day of the tour start. Note 2: Where a Confirmation Document has been delivered, this Table shall be applied by reading "Contract Document" as "Confirmation Document." In this case, where a change arises between the content stated in the Contract Document and the content stated in the Confirmation Document, or between the content stated in the Confirmation Document and the content of the Travel Services actually provided, each such change shall be treated as one case. Note 3: Where the transportation facility involved in a change listed in item 3 or item 4 involves the use of accommodation facilities, it shall be treated as one case per night. Note 4: The change of the company name of the transportation facility listed in item 4 shall not apply where it is accompanied by a change to a higher class or facilities. Note 5: Even where a change listed in item 4, item 7, or item 8 arises more than once within one ride/voyage, etc. or within one night, it shall be treated as one case per ride/voyage, etc. or per night. Note 6: With respect to the change listed in item 9, the rates in items 1 through 8 shall not apply, and item 9 shall govern.

Article 1(Scope of Application)

1. The contract concerning a Customized Tour that the Company concludes with the Traveler (hereinafter referred to as the "Customized Tour Contract") shall be governed by the provisions of these Terms. Matters not provided for in these Terms shall be governed by laws and regulations or by generally established custom. 2. Where the Company has concluded a special agreement in writing within the scope that does not violate laws and regulations and is not disadvantageous to the Traveler, such special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.

Article 2(Definitions of Terms)

1. In these Terms, a "Customized Tour" means a tour that the Company, at the request of the Traveler, prepares and carries out based on a travel plan setting out the travel destination and itinerary, the content of the transportation or accommodation services that the Traveler can receive, and the amount of the travel price that the Traveler is to pay to the Company. 2. In these Terms, "domestic travel" means travel solely within Japan, and "overseas travel" means travel other than domestic travel. 3. In this Part, a "communication contract" means a Customized Tour Contract concluded upon receipt of an application by telephone, mail, facsimile, the Internet, or other means of communication from a cardholder member of a credit card company affiliated with the Company (hereinafter referred to as an "affiliated company"), the content of which is that the Traveler consents in advance to settling the claims or obligations relating to the travel price, etc. under the Customized Tour Contract that the Company holds against the Traveler, in accordance with the separately prescribed cardholder membership rules of the affiliated company on or after the day on which such claim or obligation is to be performed, and pays the travel price, etc. of the Customized Tour Contract by the methods provided in Article 12, paragraph 2, the latter part of Article 16, paragraph 1, and Article 19, paragraph 2. 4. In these Terms, "card use date" means the day on which the Traveler or the Company is to perform the obligation to pay or refund the travel price, etc. under the Customized Tour Contract.

Article 3(Content of the Travel Contract)

1. Under the Customized Tour Contract, the Company undertakes to make arrangements and to manage the itinerary so that the Traveler can, in accordance with the travel itinerary determined by the Company, receive the provision of transportation, accommodation, and other travel-related services provided by transportation and accommodation facilities, etc. (hereinafter referred to as "travel services").

Article 4(Agent for Arrangements)

1. In performing the Customized Tour Contract, the Company may have all or part of the arrangements carried out on its behalf by other travel agents within or outside Japan, persons who make arrangements as a business, or other auxiliaries.

Article 5(Delivery of the Planning Document)

1. When there is a request from a Traveler who intends to apply to the Company for a Customized Tour Contract, the Company shall, except where there are circumstances relating to the Company's business operations, deliver a document setting out the content of the plan concerning the travel itinerary, the content of the travel services, the travel price, and other travel conditions prepared in accordance with the content of such request (hereinafter referred to as the "planning document"). 2. In the planning document referred to in the preceding paragraph, the Company may specify, as part of the breakdown of the travel price, the amount of the handling fee relating to the plan (hereinafter referred to as the "planning fee").

Article 6(Application for the Contract)

1. A Traveler who intends to apply to the Company for a Customized Tour Contract with respect to the content of the plan stated in the planning document referred to in paragraph 1 of the preceding Article must fill out the prescribed matters in the application form prescribed by the Company (hereinafter referred to as the "application form") and submit it to the Company together with an application deposit in an amount separately determined by the Company. 2. Notwithstanding the provisions of the preceding paragraph, a Traveler who intends to apply to the Company for a communication contract with respect to the content of the plan stated in the planning document referred to in paragraph 1 of the preceding Article must notify the Company of the membership number and other matters. 3. The application deposit referred to in paragraph 1 shall be treated as part of the travel price (including the planning fee whose amount is specified as part of the breakdown), the cancellation charge, or the penalty. 4. A Traveler who requires special consideration in participating in the Customized Tour shall so notify the Company at the time of application for the contract. In such case, the Company shall accommodate this to the extent possible. 5. The costs required for the special measures taken by the Company for the Traveler based on the notification in the preceding paragraph shall be borne by the Traveler.

Article 7(Refusal to Conclude the Contract)

1. The Company may decline to conclude a Customized Tour Contract in the following cases: (1) When the Traveler is likely to cause trouble to other Travelers or to hinder the smooth conduct of group activities; (2) When, in the case of concluding a communication contract, the Traveler is unable to settle part or all of the obligations relating to the travel price, etc. in accordance with the cardholder membership rules of the affiliated company, such as where the credit card held by the Traveler is invalid; (3) When the Traveler is found to be a member of an organized crime group, a quasi-member of an organized crime group, a person associated with an organized crime group, an enterprise affiliated with an organized crime group, a corporate racketeer, or any other antisocial force; (4) When the Traveler has engaged in a violent demand, an unjustified demand, threatening words or conduct or violence in connection with a transaction against the Company, or any act equivalent thereto; (5) When the Traveler has engaged in an act of damaging the Company's credit or obstructing the Company's business by spreading rumors, using fraudulent means, or using force, or any act equivalent thereto; (6) When there are other circumstances relating to the Company's business operations.

Article 8(Timing of Formation of the Contract)

1. A Customized Tour Contract shall be formed at the time the Company accepts the conclusion of the contract and receives the application deposit referred to in Article 6, paragraph 1. 2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be formed at the time the notice that the Company accepts the conclusion of the contract reaches the Traveler.

Article 9(Delivery of the Contract Document)

1. Promptly after the formation of the contract provided in the preceding Article, the Company shall deliver to the Traveler a document setting out the travel itinerary, the content of the travel services, the travel price and other travel conditions, and matters concerning the Company's liability (hereinafter referred to as the "contract document"). 2. Where the Company has specified the amount of the planning fee in the planning document referred to in Article 5, paragraph 1, the Company shall specify such amount in the contract document referred to in the preceding paragraph. 3. The scope of the travel services for which the Company bears the obligation to make arrangements and to manage the itinerary under the Customized Tour Contract shall be as stated in the contract document referred to in paragraph 1.

Article 10(Final Document)

1. Where the confirmed travel itinerary or the names of transportation or accommodation facilities cannot be stated in the contract document referred to in paragraph 1 of the preceding Article, the Company shall, after listing in the contract document a limited enumeration of the accommodation facilities scheduled to be used and the transportation facilities important to the travel plan, deliver a document setting out the status of confirmation of these matters (hereinafter referred to as the "final document") by the day specified in the contract document, up to the day before the departure date (or the departure date, in the case where the application for the Customized Tour Contract is made on or after the seventh day counting back from the day before the departure date), after delivery of the contract document. 2. In the case of the preceding paragraph, where there is an inquiry from a Traveler who wishes to confirm the status of arrangements, the Company shall respond to it promptly and appropriately even before the delivery of the final document. 3. Where the final document referred to in paragraph 1 has been delivered, the scope of the travel services for which the Company bears the obligation to make arrangements and to manage the itinerary under paragraph 3 of the preceding Article shall be specified as stated in such final document.

Article 11(Methods Using Information and Communications Technology)

1. Where the Company, with the prior consent of the Traveler, in lieu of delivering the planning document, the document setting out the travel itinerary, the content of the travel services, the travel price and other travel conditions, and matters concerning the Company's liability delivered to the Traveler at the time of intending to conclude the Customized Tour Contract, the contract document, or the final document, provides the matters to be stated in such document (hereinafter in this Article referred to as the "stated matters") by a method using information and communications technology, the Company shall confirm that the stated matters have been recorded in a file provided in the communication device used by the Traveler. 2. In the case of the preceding paragraph, where no file for recording the stated matters is provided in the communication device used by the Traveler, the Company shall record the stated matters in a file provided in the communication device used by the Company (limited to a file used exclusively for that Traveler) and confirm that the Traveler has viewed the stated matters.

Article 12(Travel Price)

1. The Traveler must pay to the Company the travel price in the amount stated in the contract document by the due date stated in the contract document, up to the departure date. 2. Where a communication contract has been concluded, the Company shall receive payment of the travel price in the amount stated in the contract document by the card of the affiliated company without the Traveler's signature on the prescribed voucher. In addition, the card use date shall be the date of formation of the travel contract.

Article 13(Modification of the Contract Content)

1. The Traveler may request the Company to modify the travel itinerary, the content of the travel services, or other content of the Customized Tour Contract (hereinafter referred to as the "contract content"). In this case, the Company shall accommodate the Traveler's request to the extent possible. 2. Where an event that the Company cannot be involved in arises, such as a natural disaster, war, riot, suspension of the provision of travel services by transportation or accommodation facilities, etc., an order of a public authority, or the provision of transportation services not in accordance with the original operating plan, and it is unavoidable in order to ensure the safe and smooth conduct of the travel, the Company may modify the contract content after promptly explaining to the Traveler in advance the reasons why the Company cannot be involved in such event and the causal relationship with such event. However, in an emergency where it is unavoidable, the Company shall provide the explanation after the modification.

Article 14(Change in the Amount of the Travel Price)

1. Where the fares and charges applicable to the transportation used in carrying out the Customized Tour (hereinafter in this Article referred to as the "applicable fares and charges") are increased or decreased, due to a significant change in economic conditions or the like, to an extent substantially exceeding what is normally anticipated compared with the applicable fares and charges publicly announced as valid at the time specified upon delivery of the planning document for the Customized Tour, the Company may increase or decrease the amount of the travel price within the scope of the amount so increased or decreased. 2. When increasing the travel price pursuant to the provisions of the preceding paragraph, the Company shall notify the Traveler to that effect before the day falling on the fifteenth day counting back from the day before the departure date. 3. When there is a decrease in the applicable fares and charges provided in paragraph 1, the Company shall, pursuant to the provisions of that paragraph, decrease the travel price by the amount of such decrease. 4. Where a decrease or increase arises in the costs required to carry out the travel due to a modification of the contract content under the provisions of the preceding Article (including cancellation charges, penalties, and other costs already paid or to be paid for travel services not received due to such modification of the contract content) (excluding cases where the increase in costs results from a shortage of seats, rooms, or other facilities of transportation or accommodation facilities, etc. despite such facilities providing the travel services), the Company may change the amount of the travel price within that scope at the time of such modification of the contract content. 5. Where the Company has stated in the contract document that the travel price differs depending on the number of persons using the transportation or accommodation facilities, etc., and the number of such users changes, after the formation of the Customized Tour Contract, for reasons not attributable to the Company, the Company may change the amount of the travel price as stated in the contract document.

Article 15(Replacement of the Traveler)

1. A Traveler who has concluded a Customized Tour Contract with the Company may, with the consent of the Company, transfer its contractual status to a third party. 2. When the Traveler intends to seek the consent of the Company provided in the preceding paragraph, the Traveler must fill out the prescribed matters in the form prescribed by the Company and submit it to the Company together with a fee in the prescribed amount. 3. The transfer of contractual status referred to in paragraph 1 shall take effect at the time the Company gives its consent, and thereafter the third party who has succeeded to the contractual status under the travel contract shall succeed to all rights and obligations of the Traveler concerning the Customized Tour Contract.

Article 16(The Traveler's Right of Termination)

1. The Traveler may at any time terminate the Customized Tour Contract by paying to the Company the cancellation charge provided in Appended Table 1. In the case of terminating a communication contract, the Company shall receive payment of the cancellation charge by the card of the affiliated company without the Traveler's signature on the prescribed voucher. 2. Notwithstanding the provisions of the preceding paragraph, the Traveler may terminate the Customized Tour Contract before the start of travel without paying a cancellation charge in the following cases: (1) When the contract content has been modified by the Company; provided, however, that this is limited to cases where such modification is one listed in the upper column of Appended Table 2 or another significant matter; (2) When the travel price has been increased pursuant to the provisions of Article 14, paragraph 1; (3) When, due to a natural disaster, war, riot, suspension of the provision of travel services by transportation or accommodation facilities, etc., an order of a public authority, or other event, the safe and smooth conduct of the travel has become impossible or there is an extremely high likelihood that it will become impossible; (4) When the Company has failed to deliver the final document to the Traveler by the due date under Article 10, paragraph 1; (5) When, for reasons attributable to the Company, it has become impossible to carry out the travel in accordance with the travel itinerary stated in the contract document. 3. Notwithstanding the provisions of paragraph 1, where, after the start of travel, the Traveler becomes unable to receive the travel services stated in the contract document for reasons not attributable to that Traveler, or the Company so informs the Traveler, the Traveler may, without paying a cancellation charge, terminate the contract with respect to the portion of the travel services that can no longer be received. 4. In the case of the preceding paragraph, the Company shall refund to the Traveler the amount of the travel price corresponding to the portion of the travel services that can no longer be received. However, where the case of the preceding paragraph is not due to reasons attributable to the Company, the Company shall refund to the Traveler the amount obtained by deducting from such amount the cancellation charges, penalties, and other costs already paid or to be paid for such travel services.

Article 17(The Company's Right of Termination, etc. - Termination Before the Start of Travel)

1. The Company may terminate the Customized Tour Contract before the start of travel, upon explaining the reason to the Traveler, in the following cases: (1) When the Traveler is found unable to endure the travel due to illness, the absence of a necessary caregiver, or other reasons; (2) When the Traveler is found likely to cause trouble to other Travelers or to hinder the smooth conduct of the group travel; (3) When the Traveler has demanded a burden exceeding a reasonable scope with respect to the contract content; (4) When there is an extremely high likelihood that the travel implementation conditions specified at the time of conclusion of the contract, such as the amount of snowfall necessary for a ski-purpose travel, will not be fulfilled; (5) When, due to a natural disaster, war, riot, suspension of the provision of travel services by transportation or accommodation facilities, etc., an order of a public authority, or other event that the Company cannot be involved in, the safe and smooth conduct of the travel in accordance with the travel itinerary stated in the contract document has become impossible or there is an extremely high likelihood that it will become impossible; (6) When, in the case of concluding a communication contract, the Traveler becomes unable to settle part or all of the obligations relating to the travel price, etc. in accordance with the cardholder membership rules of the affiliated company, such as where the credit card held by the Traveler becomes invalid; (7) When it becomes apparent that the Traveler falls under any of items (3) through (5) of Article 7. 2. Where the Traveler fails to pay the travel price by the due date stated in the contract document under Article 12, paragraph 1, the Traveler shall be deemed to have terminated the Customized Tour Contract on the day following such due date. In this case, the Traveler must pay to the Company a penalty in an amount equivalent to the cancellation charge provided in paragraph 1 of the preceding Article.

Article 18(The Company's Right of Termination - Termination After the Start of Travel)

1. The Company may terminate part of the Customized Tour Contract, even after the start of travel, upon explaining the reason to the Traveler, in the following cases: (1) When the Traveler is unable to endure the continuation of the travel due to illness, the absence of a necessary caregiver, or other reasons; (2) When the Traveler disrupts the discipline of group activities and hinders the safe and smooth conduct of the travel by disobeying the Company's instructions given through a tour conductor or other person for the safe and smooth conduct of the travel, or by assaulting or threatening such persons or other accompanying Travelers, or the like; (3) When it becomes apparent that the Traveler falls under any of items (3) through (5) of Article 7; (4) When, due to a natural disaster, war, riot, suspension of the provision of travel services by transportation or accommodation facilities, etc., an order of a public authority, or other event that the Company cannot be involved in, the continuation of the travel has become impossible. 2. When the Company terminates the Customized Tour Contract pursuant to the provisions of the preceding paragraph, the contractual relationship between the Company and the Traveler shall be extinguished only prospectively. In this case, the Company's obligations concerning the travel services already received by the Traveler shall be deemed to have been validly discharged. 3. In the case of the preceding paragraph, the Company shall refund to the Traveler the amount obtained by deducting, from the amount of the travel price corresponding to the portion relating to the travel services that the Traveler has not yet received, the cancellation charges, penalties, and other costs already paid or to be paid for such travel services.

Article 19(Refund of the Travel Price)

1. Where the travel price has been decreased pursuant to the provisions of Article 14, paragraphs 3 through 5, or where the Customized Tour Contract has been terminated pursuant to the provisions of the preceding three Articles, and an amount to be refunded to the Traveler arises, the Company shall refund such amount to the Traveler within seven days counting from the day following the termination in the case of a refund arising from termination before the start of travel, and within thirty days counting from the day following the travel end date stated in the contract document in the case of a refund arising from a decrease or from termination after the start of travel. 2. Where the Company has concluded a communication contract with the Traveler, and the travel price has been decreased pursuant to the provisions of Article 14, paragraphs 3 through 5, or the communication contract has been terminated pursuant to the provisions of the preceding three Articles, and an amount to be refunded to the Traveler arises, the Company shall refund such amount to the Traveler in accordance with the cardholder membership rules of the affiliated company. In this case, the Company shall notify the Traveler of the amount to be refunded within seven days counting from the day following the termination in the case of a refund arising from termination before the start of travel, and within thirty days counting from the day following the travel end date stated in the contract document in the case of a refund arising from a decrease or from termination after the start of travel, and the day on which such notice is given to the Traveler shall be the card use date. 3. The provisions of the preceding two paragraphs do not preclude the Traveler or the Company from exercising the right to claim damages as provided in Article 28 or Article 31, paragraph 1.

Article 20(Arrangements for the Return Trip After Termination of the Contract)

1. When the Company has terminated the Customized Tour Contract after the start of travel pursuant to the provisions of Article 18, paragraph 1, item (1) or item (4), the Company shall, at the request of the Traveler, undertake to make arrangements for the travel services necessary for the Traveler to return to the place of departure of the travel. 2. In the case of the preceding paragraph, all costs required for the travel to return to the place of departure shall be borne by the Traveler.

Article 21(Group and Party Contracts)

1. The Company shall apply the provisions of this Chapter to the conclusion of a Customized Tour Contract applied for by multiple Travelers who travel the same itinerary at the same time and who have designated a responsible representative (hereinafter referred to as the "contract manager").

Article 22(Contract Manager)

1. Except where a special agreement has been concluded, the Company shall deem the contract manager to have all authority to act as agent with respect to the conclusion of the Customized Tour Contract of the Travelers constituting the group or party (hereinafter referred to as the "members"), and the Company shall conduct transactions concerning travel business relating to such group or party and the operations under Article 26, paragraph 1 with such contract manager. 2. The contract manager must submit a roster of the members to the Company by the day determined by the Company. 3. The Company shall bear no liability whatsoever for any debt or obligation that the contract manager currently bears, or is anticipated to bear in the future, toward the members. 4. Where the contract manager does not accompany the group or party, the Company shall, after the start of travel, deem a member designated in advance by the contract manager to be the contract manager.

Article 23(Special Provisions on Formation of the Contract)

1. When concluding a Customized Tour Contract with the contract manager, the Company may, notwithstanding the provisions of Article 6, paragraph 1, accept the conclusion of the Customized Tour Contract without receiving payment of the application deposit. 2. Where a Customized Tour Contract is concluded without receiving payment of the application deposit pursuant to the provisions of the preceding paragraph, the Company shall deliver to the contract manager a document stating that fact, and the Customized Tour Contract shall be formed at the time the Company delivers such document.

Article 24(Itinerary Management)

1. The Company shall endeavor to ensure the safe and smooth conduct of the Traveler's travel and shall perform the following operations for the Traveler. However, this shall not apply where the Company has concluded a special agreement to the contrary with the Traveler: (1) Where the Traveler is found likely to be unable to receive travel services during the travel, to take the measures necessary to ensure that the Traveler can reliably receive the provision of the travel services in accordance with the Customized Tour Contract; (2) Where the contract content must be modified despite having taken the measures in the preceding item, to make arrangements for alternative services. In doing so, the Company shall endeavor to keep the modification of the contract content to a minimum, such as, when changing the travel itinerary, endeavoring to ensure that the changed travel itinerary conforms to the purport of the original travel itinerary, and, when changing the content of the travel services, endeavoring to ensure that the changed travel services are similar to the original travel services.

Article 25(The Company's Instructions)

1. The Traveler must, when acting as a group during the period from the start of travel until the end of travel, follow the Company's instructions for the safe and smooth conduct of the travel.

Article 26(Operations of Tour Conductors, etc.)

1. Depending on the content of the travel, the Company may have a tour conductor or other person accompany the travel and perform all or part of the operations listed in the items of Article 24 and other operations that the Company deems necessary as incidental to such Customized Tour. 2. The time period during which the tour conductor or other person referred to in the preceding paragraph engages in the operations under that paragraph shall, in principle, be from 8:00 a.m. to 8:00 p.m.

Article 27(Protective Measures)

1. When the Company finds that a Traveler during the travel is in a state requiring protection due to illness, injury, or the like, the Company may take the necessary measures. In this case, where this is not due to reasons attributable to the Company, the costs required for such measures shall be borne by the Traveler, and the Traveler must pay such costs by the due date designated by the Company and by the method designated by the Company.

Article 28(The Company's Liability)

1. In performing the Customized Tour Contract, when the Company or a person whom the Company has had carry out arrangements on its behalf pursuant to the provisions of Article 4 (hereinafter referred to as an "agent for arrangements") causes damage to the Traveler intentionally or through negligence, the Company shall be liable to compensate for such damage; provided, however, that this shall apply only when notice has been given to the Company within two years counting from the day following the occurrence of the damage. 2. When the Traveler suffers damage due to a natural disaster, war, riot, suspension of the provision of travel services by transportation or accommodation facilities, etc., an order of a public authority, or other event that the Company or the Company's agent for arrangements cannot be involved in, the Company shall not, except in the case of the preceding paragraph, bear liability to compensate for such damage. 3. Notwithstanding the provisions of paragraph 1, with respect to damage under that paragraph arising in relation to baggage, the Company shall compensate, only when notice has been given to the Company within fourteen days for domestic travel, or within twenty-one days for overseas travel, counting from the day following the occurrence of the damage, up to a limit of 150,000 yen per Traveler (except where there is intent or gross negligence on the part of the Company).

Article 29(Special Compensation)

1. Regardless of whether or not liability of the Company under the provisions of paragraph 1 of the preceding Article arises, the Company shall, as provided in the attached Special Compensation Rules, pay compensation and consolation money in the amounts determined in advance for certain damage that the Traveler suffers to the Traveler's life, body, or baggage while participating in the Customized Tour. 2. Where the Company bears liability under the provisions of paragraph 1 of the preceding Article for the damage referred to in the preceding paragraph, the compensation to be paid by the Company under the preceding paragraph shall, up to the limit of the amount of damages to be paid based on that liability, be deemed to be such damages. 3. In the case provided in the preceding paragraph, the Company's obligation to pay compensation under the provisions of paragraph 1 shall be reduced by an amount equivalent to the damages to be paid by the Company under the provisions of paragraph 1 of the preceding Article (including compensation deemed to be damages under the provisions of the preceding paragraph). 4. An Offered Tour carried out by the Company by receiving a separate travel price and targeting Travelers participating in the Company's Customized Tour shall be treated as part of the content of the Customized Tour Contract.

Article 30(Itinerary Guarantee)

1. When a significant modification of the contract content listed in the upper column of Appended Table 2 arises (excluding the modifications listed in the following items (excluding those resulting from a shortage of seats, rooms, or other facilities of transportation or accommodation facilities, etc. despite such facilities providing the travel services)), the Company shall pay change compensation of not less than the amount obtained by multiplying the travel price by the rate stated in the lower column of that table, within thirty days counting from the day following the travel end date. However, this shall not apply where it is clear that liability of the Company under the provisions of Article 28, paragraph 1 arises with respect to such modification. (1) Modifications due to the following causes: (a) Natural disaster; (b) War; (c) Riot; (d) Order of a public authority; (e) Suspension of the provision of travel services by transportation or accommodation facilities, etc.; (f) Provision of transportation services not in accordance with the original operating plan; (g) Measures necessary to ensure the safety of the life or body of travel participants; (2) Modifications relating to the portion so modified when the Customized Tour Contract is modified pursuant to the provisions of Article 13, paragraph 1, and the portion so terminated when the Customized Tour Contract is terminated pursuant to the provisions of Articles 16 through 18. 2. The amount of change compensation to be paid by the Company shall be limited to the amount obtained by multiplying the travel price by a rate of not less than 15% determined by the Company, per Customized Tour per Traveler. In addition, where the amount of change compensation to be paid per Customized Tour per Traveler is less than 1,000 yen, the Company shall not pay change compensation. 3. Where, after the Company has paid change compensation pursuant to the provisions of paragraph 1, it becomes clear that liability of the Company under the provisions of Article 28, paragraph 1 arises with respect to such modification, the Traveler must return to the Company the change compensation relating to such modification. In this case, the Company shall pay the balance after setting off the amount of damages to be paid by the Company under the provisions of that paragraph against the amount of change compensation to be returned by the Traveler.

Article 31(The Traveler's Liability)

1. When the Company suffers damage due to the intent or negligence of the Traveler, that Traveler must compensate for the damage. 2. When concluding a Customized Tour Contract, the Traveler must utilize the information provided by the Company and endeavor to understand the Traveler's rights and obligations and other content of the Customized Tour Contract. 3. In order to smoothly receive the travel services stated in the contract document after the start of travel, the Traveler must, in the event that the Traveler recognizes that travel services different from those in the contract document have been provided, promptly notify the Company, the Company's agent for arrangements, or the provider of such travel services to that effect at the travel destination.

Article 32(Compensation Business Guarantee Deposit)

1. The Company is a guarantee member of the General Incorporated Association All Nippon Travel Agents Association (ANTA) (Akasaka Shasta East Bldg. 3F, 4-2-19 Akasaka, Minato-ku, Tokyo 107-0052). 2. A Traveler or member who has concluded a Customized Tour Contract with the Company may, with respect to claims arising from the transaction, receive payment, up to ¥3,000,000, out of the compensation business guarantee deposit that the All Nippon Travel Agents Association referred to in the preceding paragraph has deposited. 3. Because the Company has paid the compensation business guarantee deposit contribution to the All Nippon Travel Agents Association pursuant to the provisions of Article 49, paragraph 1 of the Travel Agency Act, it has not deposited the business guarantee deposit under Article 7, paragraph 1 of the same Act.

Appended Table 1(Cancellation Charges (relating to Article 16, paragraph 1))

1. Cancellation charges for domestic travel (1) Customized Tour Contracts other than those in the following item (a) Cases other than those listed in (b) through (f) (limited to cases where the Company has specified the amount of the planning fee in the contract document)　→　An amount equivalent to the planning fee (b) Termination on or after the day falling on the 20th day counting back from the day before the departure date (the 10th day for day trips) (excluding the cases listed in (c) through (f))　→　Up to 20% of the travel price (c) Termination on or after the day falling on the 7th day counting back from the day before the departure date (excluding the cases listed in (d) through (f))　→　Up to 30% of the travel price (d) Termination on the day before the departure date　→　Up to 40% of the travel price (e) Termination on the departure day (excluding the case listed in (f))　→　Up to 50% of the travel price (f) Termination after the start of travel or non-participation without notice　→　Up to 100% of the travel price (2) Customized Tour Contracts using a chartered vessel　→　Governed by the cancellation charge provisions applicable to the vessel. Notes: (1) The amount of the cancellation charge is specified in the contract document. (2) In applying this table, "after the start of travel" means on or after "the time of commencing to receive the provision of services" as provided in Article 2, paragraph 3 of the attached Special Compensation Rules. 2. Cancellation charges for overseas travel (1) Customized Tour Contracts using aircraft at the time of departure from or return to Japan (excluding the travel contracts listed in the following item) (a) Cases other than those listed in (b) through (d) (limited to cases where the Company has specified the amount of the planning fee in the contract document)　→　An amount equivalent to the planning fee (b) Termination on or after the day falling on the 30th day counting back from the day before the departure date (excluding the cases listed in (c) and (d))　→　Up to 20% of the travel price (c) Termination on or after the second day before the departure date (excluding the case listed in (d))　→　Up to 50% of the travel price (d) Termination after the start of travel or non-participation without notice　→　Up to 100% of the travel price (2) Customized Tour Contracts using a chartered aircraft (a) Cases other than those listed in (b) through (e) (limited to cases where the Company has specified the amount of the planning fee in the contract document)　→　An amount equivalent to the planning fee (b) Termination on or after the day falling on the 90th day counting back from the day before the departure date (excluding the cases listed in (c) through (e))　→　Up to 20% of the travel price (c) Termination on or after the day falling on the 30th day counting back from the day before the departure date (excluding the cases listed in (d) and (e))　→　Up to 50% of the travel price (d) Termination on or after the day falling on the 20th day counting back from the day before the departure date (excluding the case listed in (e))　→　Up to 80% of the travel price (e) Termination on or after the day falling on the 3rd day counting back from the day before the departure date, or non-participation without notice　→　Up to 100% of the travel price (3) Customized Tour Contracts using a vessel at the time of departure from and return to Japan　→　Governed by the cancellation charge provisions applicable to the vessel. Notes: (1) The amount of the cancellation charge is specified in the contract document. (2) In applying this table, "after the start of travel" means on or after "the time of commencing to receive the provision of services" as provided in Article 2, paragraph 3 of the attached Special Compensation Rules.

Appended Table 2(Change Compensation (relating to Article 30, paragraph 1))

Modifications for which change compensation must be paid / Rate per case (%) (before the start of travel; after the start of travel) 1. Change to the departure date or the travel end date stated in the contract document　1.5% before the start of travel; 3.0% after the start of travel 2. Change to sightseeing spots or facilities to be entered (including restaurants) or other travel destinations stated in the contract document　1.0% before the start of travel; 2.0% after the start of travel 3. Change to a lower-priced class or facility of the transportation stated in the contract document (limited to cases where the total price of the changed class and facility falls below that of the class and facility stated in the contract document)　1.0% before the start of travel; 2.0% after the start of travel 4. Change to the type or company name of the transportation stated in the contract document　1.0% before the start of travel; 2.0% after the start of travel 5. Change to a flight using a different airport as the domestic departure airport or travel-end airport stated in the contract document　1.0% before the start of travel; 2.0% after the start of travel 6. Change from a direct flight to a connecting or transit flight between a point within Japan and a point outside Japan stated in the contract document　1.0% before the start of travel; 2.0% after the start of travel 7. Change to the type or name of the accommodation stated in the contract document　1.0% before the start of travel; 2.0% after the start of travel 8. Change to the room type, facilities, view, or other room conditions of the accommodation stated in the contract document　1.0% before the start of travel; 2.0% after the start of travel Note 1: "Before the start of travel" means where the change was notified to the Traveler by the day before the departure date, and "after the start of travel" means where the change was notified to the Traveler on or after the departure day. Note 2: Where a final document has been delivered, this table shall apply with "contract document" read as "final document." In this case, where a change arises between the content stated in the contract document and that in the final document, or between the content stated in the final document and the content of the travel services actually provided, each change shall be treated as one case. Note 3: Where the transportation subject to a change listed in item 3 or 4 involves the use of accommodation facilities, it shall be treated as one case per night. Note 4: The change of the company name of transportation listed in item 4 shall not apply where it involves a change to a higher class or facility. Note 5: Even where multiple changes listed in item 4, 7, or 8 arise within a single boarding/voyage, etc. or a single night's stay, they shall be treated as one case per boarding/voyage, etc. or per night's stay.

Article 1(The Company’s Liability for Payment)

1. Where the Traveler participating in an Organized Tour conducted by the Company suffers bodily injury during participation in the Organized Tour due to a sudden, accidental, and external accident (hereinafter referred to as an "accident"), the Company shall, in accordance with the provisions of this Chapter through Chapter 4, pay to the Traveler or the Traveler’s statutory heirs a death compensation, residual-disability compensation, hospitalization solatium, and outpatient solatium (hereinafter collectively referred to as "compensation, etc."). 2. The injury referred to in the preceding paragraph shall include poisoning symptoms arising suddenly when the Traveler accidentally and momentarily inhales, absorbs, or ingests toxic gas or toxic substances from outside the body (excluding poisoning symptoms arising as a result of continuous inhalation, absorption, or ingestion). However, bacterial food poisoning shall not be included.

Article 2(Definitions of Terms)

1. In these Regulations, "Organized Tour" means a tour as defined in Article 2, Paragraph 1 of the Part on Marketed Organized Tour Contracts and Article 2, Paragraph 1 of the Part on Contracted Organized Tour Contracts of the Standard Travel Business Terms. 2. In these Regulations, "during participation in the Organized Tour" means the period from the time the Traveler, for the purpose of participating in the Organized Tour, begins to receive the service of the first transportation or accommodation facility, etc. specified in the itinerary of that Organized Tour and provided by transportation tickets, etc. arranged in advance by the Company, until the time the Traveler completes receiving the service of the last transportation or accommodation facility, etc. However, where the Traveler leaves the predetermined itinerary of the Organized Tour and has notified the Company in advance of the scheduled date and time of departure and return, the period from the time of departure to the scheduled time of return shall be "during participation in the Organized Tour"; and where the Traveler leaves without notifying the Company in advance of the scheduled date and time of departure and return, or leaves without any plan to return, the period from the time of such departure to the time of return, or the period from the time of such departure onward, shall not be "during participation in the Organized Tour." In addition, where the itinerary of the Organized Tour specifies a day on which the Traveler receives no service whatsoever of transportation or accommodation facilities, etc. arranged by the Company (determined by the standard time of the travel destination), and this fact and the fact that compensation and solatium under these Regulations will not be paid for damage suffered by the Traveler due to an accident occurring on that day are clearly stated in the contract document, that day shall not be "during participation in the Organized Tour." 3. "The time of beginning to receive the service" referred to in the preceding paragraph means any of the times set forth in the following items: (1) Where a tour conductor, an employee, or an agent of the Company performs reception, the time such reception is completed; (2) Where reception under the preceding item is not performed, in the case where the first transportation or accommodation facility, etc. is: (a) An aircraft, the time of completion of baggage inspection, etc. within the airport premises that only passengers may enter; (b) A vessel, the time of completion of boarding procedures; (c) A railway, the time of completion of ticket examination, or, where there is no ticket examination, the time of boarding the train; (d) A vehicle, the time of boarding; (e) An accommodation facility, the time of entry into the facility; (f) A facility other than an accommodation facility, the time of completion of the procedures for use of the facility. 4. "The time of completing the receipt of the service" referred to in Paragraph 2 means any of the times set forth in the following items: (1) Where a tour conductor, an employee, or an agent of the Company announces the dispersal, the time of such announcement; (2) Where notice of dispersal under the preceding item is not given, in the case where the last transportation or accommodation facility, etc. is: (a) An aircraft, the time of exit from the airport premises that only passengers may enter; (b) A vessel, the time of disembarkation; (c) A railway, the time of completion of ticket examination, or, where there is no ticket examination, the time of alighting from the train; (d) A vehicle, the time of alighting; (e) An accommodation facility, the time of exit from the facility; (f) A facility other than an accommodation facility, the time of exit from the facility.

Article 3(Cases Where Compensation, etc. Is Not Paid – Part 1)

1. The Company shall not pay compensation, etc. for injuries arising from the causes set forth in the following items: (1) Willful intent of the Traveler. However, this shall not apply to injuries suffered by a person other than that Traveler. (2) Willful intent of a person entitled to receive the death compensation. However, where that person is a recipient of a portion of the death compensation, this shall not apply to the amount to be received by other persons. (3) The Traveler’s act of suicide, criminal act, or act of fighting. However, this shall not apply to injuries suffered by a person other than that Traveler. (4) An accident occurring while the Traveler is driving an automobile or motorized bicycle without the driving qualification prescribed by law, or while intoxicated to the extent that there is a risk of being unable to drive normally. However, this shall not apply to injuries suffered by a person other than that Traveler. (5) An accident occurring while the Traveler intentionally commits an act in violation of laws and regulations, or receives the provision of a service in violation of laws and regulations. However, this shall not apply to damage suffered by a person other than that Traveler. (6) The Traveler’s brain disease, illness, or mental incapacity. However, this shall not apply to injuries suffered by a person other than that Traveler. (7) The Traveler’s pregnancy, childbirth, premature birth, miscarriage, surgical operation, or other medical treatment. However, this shall not apply where the treatment is for an injury for which the Company is liable to compensate. (8) An accident occurring during the execution of the Traveler’s sentence, or during detention or imprisonment. (9) War, the exercise of armed force by a foreign country, revolution, seizure of governing power, civil war, armed rebellion, or other similar incidents or riots (in these Regulations, this means a state in which, through the action of crowds or groups of many persons, public peace is markedly disturbed in the whole country or a part of a region, and it is recognized as a serious situation for the maintenance of public order). (10) The radioactive, explosive, or other harmful characteristics of nuclear fuel material (including spent fuel; the same shall apply hereinafter) or of substances contaminated by nuclear fuel material (including nuclear fission products), or accidents arising from such characteristics. (11) Accidents arising in association with the causes set forth in the preceding two items, or accidents arising from the disorder of order accompanying them. (12) Radiation exposure or radioactive contamination other than that in item (10). 2. The Company shall not, regardless of the cause, pay compensation, etc. for cervical syndrome (so-called "whiplash injury") or lower back pain that has no objective symptoms.

Article 4(Cases Where Compensation, etc. Is Not Paid – Part 2)

In the case of an Organized Tour for domestic travel, in addition to the provisions of the preceding Article, the Company shall not pay compensation, etc. for injuries arising from the causes set forth in the following items: (1) Earthquake, volcanic eruption, or tsunami; (2) Accidents arising in association with the cause set forth in the preceding item, or accidents arising from the disorder of order accompanying them.

Article 5(Cases Where Compensation, etc. Is Not Paid – Part 3)

The Company shall not pay compensation, etc. for the injuries set forth in the following items unless the acts in each item are included in the itinerary of the Organized Tour predetermined by the Company. However, where the acts in each item are included in that itinerary, the Company shall also pay compensation, etc. for injuries arising from the same kind of act during participation in the Organized Tour outside the itinerary: (1) Injuries arising while the Traveler is engaging in a sport specified in Appended Table 1; (2) Injuries arising while the Traveler is engaging in a competition, race, or performance (each including practice) using an automobile, motorized bicycle, or motorboat, or a test run (meaning driving or operation for the purpose of a performance test). However, for injuries arising while performing these acts on a road using an automobile or motorized bicycle, the Company shall pay compensation, etc. even if not included in the itinerary of the Organized Tour; (3) Injuries arising while the Traveler is piloting an aircraft other than an aircraft operated by an air transportation business operator on a fixed route (whether a scheduled or non-scheduled flight).

Article 5-2(Cases Where Compensation, etc. Is Not Paid – Part 4)

The Company may decline to pay compensation, etc. where there is a cause falling under any of the following items with respect to the Traveler or a person entitled to receive the death compensation. However, where that person is a recipient of a portion of the death compensation, this shall not apply to the amount to be received by other persons: (1) Being found to fall under an organized crime group, a member of an organized crime group, a quasi-member of an organized crime group, an enterprise affiliated with an organized crime group, or any other antisocial force (hereinafter referred to as "antisocial forces"); (2) Being found to be involved, such as by providing funds, etc. to or offering conveniences to antisocial forces; (3) Being found to be unjustly using antisocial forces; (4) Being found to have any other relationship with antisocial forces that should be socially condemned.

Article 6(Payment of Death Compensation)

Where the Traveler suffers an injury under Article 1 and, as a direct result thereof, dies within 180 days from the date of the accident, the Company shall pay to the Traveler’s statutory heirs, as death compensation, 25,000,000 yen per Traveler for an Organized Tour for overseas travel and 15,000,000 yen for an Organized Tour for domestic travel (hereinafter referred to as the "compensation amount"). However, where residual-disability compensation has already been paid with respect to that Traveler, the Company shall pay the balance remaining after deducting the amount already paid from the compensation amount.

Article 7(Payment of Residual-Disability Compensation)

1. Where the Traveler suffers an injury under Article 1 and, as a direct result thereof, a residual disability (meaning a serious impairment of function that remains in the body and cannot be recovered in the future, or the loss of part of the body, occurring after the injury that caused it has healed; the same shall apply hereinafter) arises within 180 days from the date of the accident, the Company shall pay to the Traveler, as residual-disability compensation, the amount obtained by multiplying the compensation amount by the rate set forth in each item of Appended Table 2, per Traveler. 2. Notwithstanding the provisions of the preceding paragraph, where the Traveler is in a state requiring treatment beyond 180 days from the date of the accident, the Company shall determine the degree of residual disability based on a physician’s diagnosis on the 181st day from the date of the accident, and pay the residual-disability compensation. 3. For residual disabilities not set forth in the items of Appended Table 2, the amount of residual-disability compensation shall be determined according to the degree of bodily disability and in accordance with the classifications of the items of Appended Table 2, irrespective of the Traveler’s occupation, age, social standing, etc. However, no residual-disability compensation shall be paid for disabilities that do not reach the functional impairments set forth in Appended Table 2, items 1(3), 1(4), 2(3), 4(4), and 5(2). 4. Where two or more kinds of residual disability arise from the same accident, the Company shall apply the preceding three paragraphs to each of them and pay the total amount. However, for residual disabilities of the upper limbs (arms and hands) or lower limbs (legs and feet) provided in items 7, 8, and 9 of Appended Table 2, the residual-disability compensation per limb shall be limited to 60% of the compensation amount. 5. The amount of residual-disability compensation payable by the Company under the preceding paragraphs shall be limited to the compensation amount per Traveler per Organized Tour.

Article 8(Payment of Hospitalization Solatium)

1. Where the Traveler suffers an injury under Article 1 and, as a direct result thereof, becomes unable to engage in ordinary work or ordinary daily life, and is hospitalized (meaning, where treatment by a physician is required and treatment at home, etc. is difficult, entering a hospital or clinic and devoting oneself to treatment constantly under the management of a physician; the same shall apply in this Article), the Company shall pay a hospitalization solatium to the Traveler according to the following classifications, based on the number of days (hereinafter referred to as the "number of days of hospitalization"): (1) In the case of an Organized Tour for overseas travel: (a) Where the injury involves 180 days or more of hospitalization: 400,000 yen; (b) Where the injury involves 90 days or more but less than 180 days of hospitalization: 200,000 yen; (c) Where the injury involves 7 days or more but less than 90 days of hospitalization: 100,000 yen; (d) Where the injury involves less than 7 days of hospitalization: 40,000 yen. (2) In the case of an Organized Tour for domestic travel: (a) Where the injury involves 180 days or more of hospitalization: 200,000 yen; (b) Where the injury involves 90 days or more but less than 180 days of hospitalization: 100,000 yen; (c) Where the injury involves 7 days or more but less than 90 days of hospitalization: 50,000 yen; (d) Where the injury involves less than 7 days of hospitalization: 20,000 yen. 2. Even where the Traveler is not hospitalized, if the Traveler falls under any of the items of Appended Table 3 and receives treatment by a physician, the period in that state shall be deemed the number of days of hospitalization for the purpose of applying the preceding paragraph. 3. Where the Company is to pay both a hospitalization solatium and death compensation, or both a hospitalization solatium and residual-disability compensation, for one Traveler, the Company shall pay the total amount thereof.

Article 9(Payment of Outpatient Solatium)

1. Where the Traveler suffers an injury under Article 1 and, as a direct result thereof, an impediment arises to engaging in ordinary work or ordinary daily life, and the Traveler receives outpatient treatment (meaning, where treatment by a physician is required, attending a hospital or clinic and receiving treatment by a physician (including house calls); the same shall apply in this Article), and the number of such days (hereinafter referred to as the "number of days of outpatient treatment") is 3 days or more, the Company shall pay an outpatient solatium to the Traveler according to the following classifications, based on that number of days: (1) In the case of an Organized Tour for overseas travel: (a) Where the injury involves 90 days or more of outpatient treatment: 100,000 yen; (b) Where the injury involves 7 days or more but less than 90 days of outpatient treatment: 50,000 yen; (c) Where the injury involves 3 days or more but less than 7 days of outpatient treatment: 20,000 yen. (2) In the case of an Organized Tour for domestic travel: (a) Where the injury involves 90 days or more of outpatient treatment: 50,000 yen; (b) Where the injury involves 7 days or more but less than 90 days of outpatient treatment: 25,000 yen; (c) Where the injury involves 3 days or more but less than 7 days of outpatient treatment: 10,000 yen. 2. Even where the Traveler does not receive outpatient treatment, if, as a result of constantly wearing a cast, etc. under a physician’s instructions to immobilize the part injured by a fracture or the like, the Company recognizes that a significant impediment has arisen to engaging in ordinary work or ordinary daily life, the period in that state shall be deemed the number of days of outpatient treatment for the purpose of applying the preceding paragraph. 3. The Company shall not pay an outpatient solatium for outpatient treatment on or after the time the injury has healed to the extent that there is no impediment to engaging in ordinary work or ordinary daily life. 4. In no case shall the Company pay an outpatient solatium for outpatient treatment after 180 days have elapsed from the date of the accident. 5. Where the Company is to pay both an outpatient solatium and death compensation, or both an outpatient solatium and residual-disability compensation, for one Traveler, the Company shall pay the total amount thereof.

Article 10(Special Provision Concerning Payment of Hospitalization Solatium and Outpatient Solatium)

Where, for one Traveler, the number of days of hospitalization and the number of days of outpatient treatment are each one day or more, the Company shall, notwithstanding the provisions of the preceding two Articles, pay only the larger in amount of the solatiums set forth in the following items (where the amounts are equal, the one set forth in item (1)): (1) The hospitalization solatium payable by the Company for that number of days of hospitalization; (2) The outpatient solatium payable by the Company for the number of days obtained by adding that number of days of hospitalization to that number of days of outpatient treatment (excluding days during the period for which the Company is to pay the hospitalization solatium), such total being deemed the number of days of outpatient treatment.

Article 11(Presumption of Death)

Where the Traveler has not been found even after 30 days have elapsed since the aircraft or vessel on which the Traveler was aboard went missing or met with a disaster, the Traveler shall be presumed to have died from an injury under Article 1 on the day the aircraft or vessel went missing or met with the disaster.

Article 12(Effect of Other Bodily Disability or Illness)

Where an injury under Article 1 becomes serious due to the effect of a bodily disability or illness that already existed at the time the Traveler suffered the injury under Article 1, or due to the effect of an injury or illness that arose after the Traveler suffered the injury under Article 1 and unrelated to the accident that caused it, the Company shall determine and pay the amount corresponding to the case where there had been no such effect.

Article 13(Request for Explanation, etc. Regarding the Degree of Injury, etc.)

1. Where the Traveler suffers an injury under Article 1, the Company may request the Traveler or a person entitled to receive the death compensation to provide an explanation of the degree of the injury, an outline of the accident that caused it, etc., or may request a medical examination of the Traveler’s body or an inspection of the corpse. In this case, the Traveler or the person entitled to receive the death compensation must cooperate with such requests. 2. Where the Traveler or a person entitled to receive the death compensation suffers an injury under Article 1 due to a cause not known to the Company, they must report to the Company the degree of the injury, an outline of the accident that caused it, etc. within 30 days from the date of that accident. 3. Where the Traveler or a person entitled to receive the death compensation, without a justifiable reason recognized by the Company, violates the provisions of the preceding two paragraphs, or fails to state facts known to them or states false facts regarding such explanation or report, the Company shall not pay compensation, etc.

Article 14(Claim for Compensation, etc.)

1. Where the Traveler or a person entitled to receive the death compensation intends to receive payment of compensation, etc., they must submit to the Company the Company’s prescribed claim form for compensation, etc. and the following documents: (1) In the case of a claim for death compensation: (a) The Traveler’s certified copy of family register, and the statutory heirs’ certified copies of family register and seal registration certificates; (b) An accident certificate from a public agency (or, where unavoidable, from a third party); (c) The Traveler’s death certificate or postmortem inspection report. (2) In the case of a claim for residual-disability compensation: (a) The Traveler’s seal registration certificate; (b) An accident certificate from a public agency (or, where unavoidable, from a third party); (c) A physician’s diagnosis certificate proving the degree of residual disability. (3) In the case of a claim for hospitalization solatium: (a) An accident certificate from a public agency (or, where unavoidable, from a third party); (b) A physician’s diagnosis certificate proving the degree of the injury; (c) Certifying documents from the hospital or clinic stating the number of days of hospitalization or outpatient treatment. (4) In the case of a claim for outpatient solatium: (a) An accident certificate from a public agency (or, where unavoidable, from a third party); (b) A physician’s diagnosis certificate proving the degree of the injury; (c) Certifying documents from the hospital or clinic stating the number of days of hospitalization or outpatient treatment. 2. The Company may request the submission of documents other than those in the preceding paragraph, or may permit the omission of part of the documents to be submitted under the preceding paragraph. 3. Where the Traveler or a person entitled to receive the death compensation violates the provisions of Paragraph 1, or fails to state facts known to them or states false facts regarding the submitted documents, the Company shall not pay compensation, etc.

Article 15(Subrogation)

Even where the Company has paid compensation, etc., the right to claim damages that the Traveler or the Traveler’s heirs hold against a third party with respect to the injury suffered by the Traveler shall not be transferred to the Company.

Article 16(The Company’s Liability for Payment)

Where the Traveler participating in an Organized Tour conducted by the Company suffers damage to personal belongings owned by the Traveler (hereinafter referred to as "covered items") due to an accidental accident occurring during participation in the Organized Tour, the Company shall pay personal-effects damage compensation (hereinafter referred to as "damage compensation") in accordance with the provisions of this Chapter.

Article 17(Cases Where Damage Compensation Is Not Paid – Part 1)

1. The Company shall not pay damage compensation for damage arising from the causes set forth in the following items: (1) Willful intent of the Traveler. However, this shall not apply to damage suffered by a person other than that Traveler. (2) Willful intent of a relative sharing the same household as the Traveler. However, this shall not apply where the purpose was not to cause the Traveler to receive damage compensation. (3) The Traveler’s act of suicide, criminal act, or act of fighting. However, this shall not apply to damage suffered by a person other than that Traveler. (4) An accident occurring while the Traveler is driving an automobile or motorized bicycle without the driving qualification prescribed by law, or while intoxicated to the extent that there is a risk of being unable to drive normally. However, this shall not apply to damage suffered by a person other than that Traveler. (5) An accident occurring while the Traveler intentionally commits an act in violation of laws and regulations, or receives the provision of a service in violation of laws and regulations. However, this shall not apply to damage suffered by a person other than that Traveler. (6) The exercise of public authority by the State or a public entity, such as attachment, requisition, confiscation, or destruction. However, this excludes cases carried out as measures necessary for firefighting or evacuation. (7) A defect in the covered item. However, this excludes a defect that the Traveler or a person managing the covered item on the Traveler’s behalf could not have discovered even with reasonable care. (8) Natural wear, rust, mold, discoloration, rat damage, insect damage, etc. of the covered item. (9) Mere damage to appearance that does not impair the function of the covered item. (10) The leakage of liquid that is a covered item. However, this shall not apply to damage resulting therefrom to other covered items. (11) Leaving behind or loss of the covered item. (12) The causes set forth in Article 3, Paragraph 1, items (9) through (12). 2. In the case of an Organized Tour for domestic travel, in addition to the provisions of the preceding paragraph, the Company shall not pay damage compensation for damage arising from the causes set forth in the following items: (1) Earthquake, volcanic eruption, or tsunami; (2) Accidents arising in association with the cause set forth in the preceding item, or accidents arising from the disorder of order accompanying them.

Article 17-2(Cases Where Damage Compensation Is Not Paid – Part 2)

The Company may decline to pay damage compensation where there is a cause falling under any of the following items with respect to the Traveler: (1) Being found to fall under an antisocial force; (2) Being found to be involved, such as by providing funds, etc. to or offering conveniences to antisocial forces; (3) Being found to be unjustly using antisocial forces; (4) Where the Traveler is a corporation, being found that antisocial forces control that corporation or are substantially involved in its management; (5) Being found to have any other relationship with antisocial forces that should be socially condemned.

Article 18(Covered Items and Their Scope)

1. Covered items shall be limited to personal belongings owned by the Traveler and carried by the Traveler during participation in the Organized Tour. 2. Notwithstanding the provisions of the preceding paragraph, the following items are not included in the covered items: (1) Cash, checks and other securities, revenue stamps, postage stamps, and other items equivalent thereto; (2) Credit cards, coupons, airline tickets, passports, and other items equivalent thereto; (3) Manuscripts, design documents, drafts, account books, and other items equivalent thereto (including those recorded on recording media that can be directly processed by information equipment such as magnetic tape, magnetic disks, CD-ROMs, and optical disks (peripheral equipment for computers and their terminal devices, etc.)); (4) Vessels (including yachts, motorboats, and boats), automobiles, motorized bicycles, and their accessories; (5) Mountaineering equipment, exploration equipment, and other similar items; (6) Dentures, artificial limbs, contact lenses, and other similar items; (7) Animals and plants; (8) Other items designated in advance by the Company.

Article 19(Amount of Damage and Amount of Damage Compensation)

1. The amount of damage for which the Company is to pay damage compensation (hereinafter referred to as the "amount of damage") shall be determined on the basis of the lower of the value of the covered item at the place and time where the damage occurred, or the total of the repair cost necessary to restore the covered item to its state immediately before the occurrence of the damage plus the expenses under Paragraph 3 of the following Article. 2. Where the amount of damage for one piece or one pair of covered items exceeds 100,000 yen, the Company shall deem the amount of damage for that item to be 100,000 yen and apply the provisions of the preceding paragraph. 3. The amount of damage compensation payable by the Company shall be limited to 150,000 yen per Traveler per Organized Tour. However, where the amount of damage does not exceed 3,000 yen per Traveler per accident, the Company shall not pay damage compensation.

Article 20(Prevention of Damage, etc.)

1. When the Traveler becomes aware that damage provided in Article 16 has occurred to a covered item, the Traveler must perform the following matters: (1) Endeavor to prevent or mitigate the damage; (2) Notify the Company without delay of the degree of the damage, an outline of the accident that caused it, and whether there is an insurance contract covering the covered item for which the Traveler suffered damage; (3) Where the Traveler is able to receive compensation for damage from another person, take the procedures necessary for the exercise of that right. 2. Where the Traveler, without a justifiable reason, violates item (1) of the preceding paragraph, the Company shall deem the amount of damage to be the balance remaining after deducting the amount that is recognized as having been preventable or mitigable; where the Traveler violates item (2) of the same paragraph, the Company shall not pay damage compensation; and where the Traveler violates item (3) of the same paragraph, the Company shall deem the amount of damage to be the balance remaining after deducting the amount that is recognized as having been receivable through the exercise of the right to be acquired. 3. The Company shall pay the following expenses: (1) Among the expenses required to prevent or mitigate the damage provided in Paragraph 1, item (1), those recognized by the Company as necessary or beneficial; (2) The expenses necessary for the procedures provided in Paragraph 1, item (3).

Article 21(Claim for Damage Compensation)

1. When the Traveler intends to receive payment of damage compensation, the Traveler must submit to the Company the Company’s prescribed claim form for damage compensation and the following documents: (1) An accident certificate from a police station or a third party that can substitute for it; (2) A document proving the degree of damage to the covered item; (3) Other documents required by the Company. 2. Where the Traveler violates the provisions of the preceding paragraph, or intentionally makes a false representation regarding the submitted documents, or forges or alters such documents (the same shall apply where the Traveler has a third party do so), the Company shall not pay damage compensation.

Article 22(Where There Is an Insurance Contract)

Where there is an insurance contract under which insurance proceeds are to be paid for the damage under Article 16, the Company may reduce the amount of damage compensation payable by the Company.

Article 23(Subrogation)

Where, with respect to damage for which the Company is to pay damage compensation, the Traveler holds a right to claim damages against a third party, that right to claim damages shall be transferred to the Company within the limit of the amount of damage compensation paid by the Company to the Traveler.

Appended Table 1(Relating to Article 5, item (1))

Mountaineering (using climbing equipment such as ice axes, crampons, ropes, hammers, etc.) Luge Bobsled Skydiving Boarding a hang glider Boarding an ultralight powered aircraft (motorized hang glider, microlight aircraft, ultralight aircraft, etc.) Boarding a gyroplane Other similar dangerous sports

Appended Table 2(Relating to Article 7, Paragraphs 1, 3, and 4)

1. Impairment of the eyes (1) When both eyes lose their sight: 100% (2) When one eye loses its sight: 60% (3) When the corrected visual acuity of one eye becomes 0.6 or less: 5% (4) When constriction of the visual field of one eye occurs (meaning the case where the total of the angles of the normal visual field becomes 60% or less): 5% 2. Impairment of the ears (1) When the hearing of both ears is completely lost: 80% (2) When the hearing of one ear is completely lost: 30% (3) When one ear cannot make out ordinary speech at a distance of 50 centimeters or more: 5% 3. Impairment of the nose When a marked impairment of the function of the nose remains: 20% 4. Impairment of mastication and speech (1) When the function of mastication or speech is completely lost: 100% (2) When a marked impairment of the function of mastication or speech remains: 35% (3) When an impairment of the function of mastication or speech remains: 15% (4) When five or more teeth are lost: 5% 5. Disfigurement of the external appearance (meaning the face, head, and neck) (1) When a marked disfigurement remains on the external appearance: 15% (2) When a disfigurement remains on the external appearance (on the face, meaning to the degree of a scar of 2 centimeters in diameter or a linear scar of 3 centimeters in length): 3% 6. Impairment of the spinal column (1) When a marked deformity or marked motor impairment remains in the spinal column: 40% (2) When a motor impairment remains in the spinal column: 30% (3) When a deformity remains in the spinal column: 15% 7. Impairment of the arms (meaning above the wrist joint) and legs (meaning above the ankle joint) (1) When one arm or one leg is lost: 60% (2) When the function of two or three of the three major joints of one arm or one leg is completely lost: 50% (3) When the function of one of the three major joints of one arm or one leg is completely lost: 35% (4) When an impairment of the function of one arm or one leg remains: 5% 8. Impairment of the fingers (1) When the thumb of one hand is lost at or above the interphalangeal joint: 20% (2) When a marked impairment of the function of the thumb of one hand remains: 15% (3) When a finger other than the thumb is lost at or above the second (distal) interphalangeal joint: 8% (4) When a marked impairment of the function of a finger other than the thumb remains: 5% 9. Impairment of the toes (1) When the big toe of one foot is lost at or above the interphalangeal joint: 10% (2) When a marked impairment of the function of the big toe of one foot remains: 8% (3) When a toe other than the big toe is lost at or above the second (distal) interphalangeal joint: 5% (4) When a marked impairment of the function of a toe other than the big toe remains: 3% 10. When, due to another marked bodily disability, one is unable to attend to one’s own affairs for life: 100% Note: In the provisions of items 7, 8, and 9, "at or above" means the part closer to the heart than the relevant joint.

Appended Table 3(Relating to Article 8, Paragraph 2)

(1) The corrected visual acuity of both eyes has become 0.06 or less. (2) The function of mastication or speech has been lost. (3) The hearing of both ears has been lost. (4) The function of all joints above the wrist joints of both upper limbs has been lost. (5) The function of one lower limb has been lost. (6) Due to impairment of the thoracic or abdominal organs, bodily freedom is limited mainly to daily movements such as eating and washing the face. (7) Due to impairment of the nervous system or the mind, bodily freedom is limited mainly to daily movements such as eating and washing the face. (8) Due to other combined impairments of the above-mentioned parts, etc., bodily freedom is limited mainly to daily movements such as eating and washing the face. (Note) In the provision of item (4), "above" means the part closer to the heart than the relevant joint.