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Terms and Conditions

Last updated:2025/11/13


Welcome to Yumelia Inc. ("we", "our", or "us").
By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions.
Please read these terms carefully before using our services.

1. General Information

These Terms and Conditions apply to all users of our website and clients who use our travel, concierge, or related services.
By using our website, submitting an inquiry, or making a booking, you acknowledge that you have read and agreed to these terms.

2. Services

Yumelia Inc. provides bespoke travel coordination, cultural experiences, dining arrangements, wellness programs, and related concierge services in Japan.
All services are curated based on client requests and availability. We reserve the right to modify or discontinue any service without prior notice.

3. Bookings and Payments

  • Bookings are confirmed only after full or partial payment is received, as specified during the reservation process.

  • Prices are subject to change depending on supplier conditions, seasonal factors, and currency fluctuations.

  • All payments must be made using the methods specified by Yumelia Inc.

  • Cancellation policies and applicable fees vary depending on each service or partner provider and will be clearly communicated before confirmation.

4. Cancellations and Refunds

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

5. Client Responsibilities

By using our services, clients agree to:

  • Provide accurate personal and contact information.

  • Comply with local laws and customs during travel.

  • Take responsibility for any personal health, travel documents, and insurance coverage during their stay.
    Yumelia Inc. shall not be held liable for issues arising from incomplete or incorrect client information.

6. Limitation of Liability

While Yumelia Inc. strives to provide exceptional service, we are not liable for:

  • Any injury, loss, accident, delay, or damage arising from third-party services (e.g., hotels, restaurants, transport providers).

  • Changes or cancellations due to force majeure, natural disasters, or government actions.

  • Any indirect or consequential damages beyond the control of Yumelia Inc.

7. Intellectual Property

All website content, including text, images, logos, and design elements, are the intellectual property of Yumelia Inc.
Reproduction, distribution, or commercial use without written consent is strictly prohibited.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Japan.
Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the Tokyo District Court.

10. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Yumelia Inc.
📍 Nishishinjyuku, 6-25-8-301, Shinjyuku-ku, Tokyo, Japan
✉️ info@yumelia.jp

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